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USA — Tarrifs & Shipping

USA SHIPPING RESTORED — LATESTOn 30th July 2025 the United States Government announced a new Executive Order which outlined significant changes to customs obligations and processes for goods being imported into the USA from 29th August 2025.

On 25th August, all shipping services to the USA were withdrawn in the UK.

Services will be restored shortly – and we will begin sending via a DDP (Delivered Duty Paid) service, for your convenience. Due to the Executive Order, your purchases are of course now subject to a 10% Tariff.

⚫️ If you placed an order on or before 24th August, your order has already shipped and remains unaffected.

⚫️ If you placed an order on or after 25th August, we’ve had to wait until services had been reinstated by carriers, but we can now confirm that your order will be despatched on or before Friday 5th September. Your order will also be sent using Royal Mail’s DDP (Delivered Duty Paid) service at our expense. This means we’ll pay the 10% Tariff as well as cover the processing fee — as a gesture of goodwill for your patience.

⚫️ On 2nd September we stopped accepting orders going to the USA until a full solution was rolled out by carriers, and we could implement it to our website.

⚫️ As of 4th September, we’ve re-enabled USA shipping and you may now place new orders. Any orders placed as of now will of course be subject a 10% Tariff + a £3 Processing fee. We will display & collect this amount from you at Checkout and then pay it to US authorities on your behalf. This means when your order reaches the US, you’ll have nothing more to pay. This will help speed up transit times & also save you money (usually carriers will charge a processing fee of anywhere up to £18 — whereas we only charge £3 to cover our costs). The 10% Tariff of course is unavoidable.

⚫️ We have also started to rollout new international shipping rates. If you’re in the US, you’ll be pleased to know that we’re lowering shipping prices – and you have access to these lower prices already. Details here

KEY POINTS OF THE US EXECUTIVE ORDER

When shipping goods to the USA, the following will apply as of 29th August 2025: 

  • The duty-free threshold (‘de minimis’) of $800 will be removed and replaced by tariffs (duties), which must be paid to US Customs and Border Protection (CBP).
  • For goods shipped via the international postal system, customs duties will be calculated using the value of the item/s and the prevailing country based (IEEPA) tariff for the item/s, depending on their country of origin (country of manufacture, not shipping).

In layman’s terms: If you’re buying goods from outside the USA, your purchase will now be subject to Tariffs.
For goods purchased from the UK the tariff is currently set at 10%. There will also usually be a processing/handling fee payable to the shipping company, for processing your shipment through Customs.

USA SHIPMENTS ON HOLD

On Tuesday 26th Aug, carriers withdrew all shipping services to the USA without notice, meaning our hands are now tied until services are reinstated. As a result, shipping to the US is currently On Hold until carriers update their systems and release a solution.

Shipping companies have since been working intensively, including with the US authorities and international partners to adapt to these changes, which affect everyone sending goods to the USA.

Our main shipping partners (Royal Mail) have started to roll out a solution (in an industry first), but this is currently not available to all customers. We believe this will be rectified sometime this week (week commencing 1st September).

UPCOMING CHANGES TO USA SHIPPING

As of 29th Aug 2025, goods imported to the USA from the UK will be subject to a 10% tariff applied by US Customs, as well as there being an additional ‘Handling/Processing fee’ to cover Customs clearance. In our experience of shipping globally, the Handling fee itself can vary (but is usually between £7.50-£15 per shipment). This also means a longer wait for your parcel to arrive at your door.

WHAT WE’RE DOING TO ADDRESS THIS

We are currently working on a solution that will allow us to collect the 10% Tariff from you at Checkout, together with a fee of around £3 per order, and then pay the Duty direct to US Customs on your behalf.

This means when your shipment reaches the US, there’s nothing more for you to pay, and your order will be able to sail straight through.

We’ve got this setup on our side already, but are now waiting for our carrier to reinstate the shipping service on their end. We aim to have this fully up & running sometime week commencing Mon 1st Sep.

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Capsule Stock update – 13th Aug, 2025

As you may be aware from our last update; due to manufacturing challenges, our Capsules have been out of stock for a while. Not the news we hoped to be bringing you, we do have some good news..

CAPSULE RESTOCK – LIMITED AVAILABILITY

ORDER FROM 10AM ON SATURDAY 16TH AUGUST

A very limited quantity of our Super-Strength Capsule Refill Packs will be made available to purchase from 10am on Saturday 16th August. They will sell out fast, so we advise being ready to purchase as soon as they go live on our website.

IMPORTANT NOTES:

  • In an effort to give regular customers the heads-up, we’ve sent out an email today/Thurs 14th Aug (hence you’ve landed on this hidden page). We’ll send out another reminder email sometime on Friday evening.
  • At 10am on Sat 16th Aug we’ll make the stock available to purchase, and at the same time send out one final email. Beyond this we can do no more. Regular customers that have been eagerly waiting, please be ready.
  • You’ll only receive these emails if you’re on our mailing list. If you’re not, you can subscribe below.
  • Purchases will be limited to a maximum of 3 packs per customer*
  • Capsules are excluded from all discount codes and promotions**
  • We’ll do our best to despatch them on Mon 18th August, but some may not leave us until Tues 19th.
  • As ever, all UK orders ship FREE – and orders over £25 will ship via a next working day service.

SHOP CAPSULES »

OR

Perhaps not to everyone’s taste, but we’ve had lots of messages recently about how many of you have converted to using our Bottled oil since Capsules have been unavailable. What we would say is, if you can use the bottled oil instead – we highly encourage it. You’ll also find it to be much more cost-effective than the Capsules — particularly with our regular promotions!

SHOP OIL »

*This is to discourage bulk and/ or panic buying, and to give all of our regular customers the chance to make a purchase. Anyone found to be abusing the system that we’ve put in place will have all of their orders cancelled without prior notice. **This short run of Capsules has cost us almost twice as much as it usually does and we are already taking a huge financial hit on it, hence Capsules have been excluded from all discounts & promotions. Just incase any discount codes have escaped us — anyone found to be using a discount code against the purchase of Capsules, will have their order cancelled.

SUBSCRIBE TO EMAILS

LATEST UPDATE AS OF 13TH AUGUST

We’ve really felt the wrath of our customers over the last few months as a result of these Capsule stock issues. We understand the frustration, really we do. But this is no excuse for abusive messages. For the few that have instead sent messages of support and encouragement — we thank you — you’re our kind of people!

We cannot emphasise enough — nobody is feeling this more than us. We’re not a multi-million pound enterprise with zero care for the products we sell. In the grand scheme of things we’re a relatively small, family-run business. This isn’t a side hustle — this is all that we do and it’s all that we’ve done for over 15 years. You aren’t just a number to us — everything we do here at The Black Seed Oil Co is done with passion, because we believe in our products and the good that they provide. Not only are our highly-valued retail customers relying on us, but so are the many other brands of which we produce Oil and Capsules for.

So let’s be clear — we’re not discontinuing Capsules — this is merely a blip (albeit a big blip, but a blip all the same). Capsules are and will remain a core part of our business. We have been doing everything within our power to try and get things back on track — even to the extent of selling products at a loss, so as to look after our customers.

Whilst we had hoped to be able to bring better news this time around, manufacturing issues are still ongoing.

Eager to not repeat old news (see our last update) or to waste too much breath going into great detail of our most recent encounter — the short version is, we tried again using our original manufacturer, which resulted in yet another failure. Having exhausted our patience (and having lost a lot more money in the process), we’ve now drawn a line in the sand and are looking elsewhere.

Problem is, we’re struggling to find another UK manufacturer who can produce Vegan Capsules using our own oil, to the exact specification that we require, and at a price-point that works for us, our Trade customers, and allows us to keep retail prices at a sensible level. Quite likely we’ve already tried them, but if any of you do happen to know of any Vegan softgel Capsule manufacturers — feel free to drop us a message.

This short batch has been produced using the same European Capsule manufacturer that we used back in May. We’re still using our own Oil of course — it’s just a (very) slightly different Capsule shell (yet still Vegan).

This isn’t something that we planned to be doing again. Not least because we prefer to support British manufacturing, but also because of the high costs involved with using manufacturers from overseas. We need to ship our oil to them, it needs to be shipped back, transportation costs together with customs dealings and so forth, in addition to the much higher manufacturing costs, make it impossible for us to incorporate as a long-term solution.

The last time we produced a short batch using this manufacturer, we kept retail prices the same and instead took a huge financial hit in order to try and keep our customers happy. Unfortunately we are not in a position to do this again and therefore we’ve had to factor some of the increased costs into our Capsule pricing this time around***. And to be clear, this slightly higher price still does not cover anywhere near the increased costs we’ve taken on in order to have these produced. We’d like to think you’ll agree that given the service we provide in addition to the unrivalled products that we offer, this new price-point does still represent very good value.

More news as we have it…

***We were due to incorporate a price increase this year anyway, due to the rising costs that we’ve experienced over the last few years. As our long-term customers will already know, we’ve barely increased any of our prices in the last 10 years, despite what’s happened to the economy. More details of our new pricing will be released in due course – but we assure you that we remain committed to continue providing both quality and value, particularly to our loyal and long-term customers.

FUTURE TIMELINE

We do not yet have a date that we can give you for when these manufacturing issues will be overcome.

But we can promise you this — we’re working on something, and as soon as we have more information we will post an update here.

In the meantime, thanks for your continued patience and support.

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Capsule Stock Update – 22nd May, 2025

As most will be aware, we’ve been facing manufacturing delays with our Black Seed oil Capsules, which has resulted in us being out of stock for several weeks. (Further info on what happened has been made available further down this page, for those interested)

CAPSULE RESTOCK – LIMITED AVAILABILITY

ORDER FROM 10AM ON SATURDAY 24TH MAY — BUT BE QUICK!

A very limited quantity of our Super-Strength Capsule Refill Packs will be made available to purchase from 10am on Saturday 24th May. They will sell out very fast, so we advise being ready to purchase as soon as they go live on our website. When they’re gone, the next restock is likely to be in July.

IMPORTANT NOTES:

  • In our best efforts to give regular customers the heads-up, we’ll be sending out an email today (Thurs 22nd May), and then another sometime on Friday evening.
  • At 10am on Sat 24th May we’ll make the stock available to purchase from our website, and at the same time send out a final email reminder. Beyond this we can do no more – so regular customers that have been eagerly waiting, please be ready.
  • Capsules will be available to purchase on a first come first served basis.
  • Purchases will be limited to a maximum of 3 packs per customer*.
  • We’re unsure how quickly we will sell out – it could be minutes or days. But they WILL sell out!
  • You’ll only receive email reminders from us if you’re on our mailing list. You can subscribe below, if you haven’t already.
  • Capsules are temporarily being excluded from all discount codes & promotional offers, including Multi-buy*.
  • We would urge you to only purchase the quantity that you need, up to a maximum of 3 packs.
  • Anyone found to be abusing the systems that we have put in place to order in excess of 3 packs, will have all of their orders cancelled & refunded without prior notice.
  • Orders placed after 5pm on Friday 23rd May will be despatched once we reopen on Wednesday 28th May**
  • As ever, all UK orders ship FREE – and orders over £25 will ship via a next working day service**.

SHOP CAPSULES »

OR

Whilst not to everyone’s taste, we’ve had lots of messages recently about how many of you have converted to using our Bottled oil instead, since Capsules were unavailable! What we would say is, if you can use the bottled oil instead – we highly encourage it. You’ll also find it to be much more cost-effective than the Capsules — particularly with our regular promotions!

SHOP OIL »

*This is to discourage bulk and/ or panic buying. Additionally, the cost of this short batch of capsules has also cost us almost twice as much as usual, so we are already making a substantial loss on these sales (more info below as to why). Just incase any have escaped us — anyone found to be using a discount code against the purchase of Capsules, will have their order cancelled.

**Monday 26th is a bank holiday and there will be no despatch on Tuesday 27th, since we are closed to ensure we finish packaging the Capsules ready for despatch on Wednesday 28th. From Weds 28th onwards it’s same-day despatch as usual. Kindly note, if you opt for a Next Day or Guaranteed Next Day shipping service, this is from the date of despatch, not from the date of ordering.

SUBSCRIBE TO EMAILS

Here’s a break-down on our entire Capsule range and what we predict as an updated availability timeline going forward…

SUPER-STRENGTH REFILL PACKS

Limited quantity available to purchase from 10am on Sat 24th May. Once these sell out (and they will sell out FAST!), it’s highly likely that there will be no more stock until July.

ORIGINAL & STRONG REFILL PACKS

It’s likely to be July before these are made available again.

CAPSULE STARTER PACKS

We do still have a limited quantity of these in stock and they will be made available again from 10am on Saturday 24th May. When they sell out, it’s likely to be July before they become available again.

MAX PACKS

Realistically it’s likely to be July before these are made available again.

Please note the following information is taken from our original announcement, made on 12th May.

WHAT IS THE ISSUE & WHY IS THERE A LACK OF STOCK?

The manufacture of Vegan Capsules is a complex process and there are very few manufacturers offering this service.

Once our seeds arrive in the UK and we’ve extracted the oil from them, we then have to send our oil off to a specialist Capsule manufacturer for encapsulation.

The encapsulation process usually takes 6-14 weeks and then another 7-10 days to package the Capsules ready for sale.

Unfortunately on this occasion there was a manufacturing error which has led to all of our latest batches of capsules having to be destroyed and us having to start over again. Something that has never happened before and hopefully will never happen again.

Obviously this, for us as a business, is absolutely devastating. We understand that this has also left customers on the lurch.

Whilst it is extremely rare for something like this to happen, unfortunately it is beyond our control and we are doing all we can to get back on track ASAP.

EXPECTED TIMELINE & CONTINGENCY PLAN

Our seeds arrived in the UK two weeks ago, and oil extraction is already in full-swing. We will shortly be sending our oil off for encapsulation and we’re pushing to have our Capsules back and ready for sale in the shortest possible time.

In terms of contingency – given the sheer lack of Vegan capsule manufacturers – particularly here in the UK – this is a difficult one…

However, a European manufacturer has agreed to create a small batch of Super-Strength Capsules for us which will at least help to make some available in the meantime. Manufacturing is already underway and we should have a limited number of Super-Strength Refill Packs available to purchase from 23rd May.

Why aren’t we using the European manufacturer for all, you may ask…
Costs, mostly. Using the European manufacturer adds on near 75% to overall costs, which we would then need to pass on to our customers. All-in, we’d essentially need to double our retail prices to offset the additional costs. We don’t want to do this and we’re sure you don’t want to paying twice as much…

It also would not shave a great deal of time from the manufacturing process, and so it’s simply not worth further consideration.

Full details on availability and ordering of the small batch that they are creating for us however, will be released in due course, so please bookmark this page and check back for any updates.

QUESTIONS?

We’ve been inundated with messages about Capsules over the last couple of weeks – some of which shall we say, are rather unpleasant…

Let’s be clear — we do not go out of our way to make 50% of our product range unavailable. It’s a situation that is rare, beyond our control, has a huge impact on us as a business, and we assure you that we are doing everything in our power to get back on track.

Whilst we cannot reply to every message that we’ve received in regards to Capsules individually – the majority have been answered above.

All the information we have on this matter has and will continue to be provided above (and via email), so please check back for updates.

Thanks for your patience and apologies for any inconvenience.

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Capsule Stock Update – 12th May, 2025

As many of you will already be aware, we’ve been facing manufacturing delays with our Black Seed oil Capsules.

Keeping this short and to the point (more info below, if interested) — we aim to have a limited quantity of Super-Strength Capsule Refill Packs available to purchase by Friday 23rd May (possibly before, via Pre-order).

Given the small quantity that we’re going to have, these will be made available to purchase on a first come first served basis, and packs will be limited to a maximum of 3 per customer.

Here’s a break-down on our Capsule range and what we predict as an availability timeline going forward…

SUPER-STRENGTH REFILL PACKS

Limited quantity available to purchase from Fri 23rd May; with shipping date yet to be confirmed (will be sometime week commencing Mon 26th May).

PRE-ORDER LIKELY TO BE MADE AVAILABLE
Not yet confirmed, but we may open up pre-ordering before 23rd May, so as to give regular customers a better chance of securing some before they sell out. Keep an eye on your inbox for more details (or subscribe to emails if you haven’t already).

ORIGINAL & STRONG REFILL PACKS

Possibly June, but it’s more likely to be early July before these are made available again.

CAPSULE STARTER PACKS

We do have a limited quantity of these in stock and they will be made available again imminently. When they sell out, it’s likely to be June or early July before they become available again.

MAX PACKS

Realistically it’s likely to be July before these are made available again.

WHAT IS THE ISSUE & WHY IS THERE A LACK OF STOCK?

The manufacture of Vegan Capsules is a complex process and there are very few manufacturers offering this service.

Once our seeds arrive in the UK and we’ve extracted the oil from them, we then have to send our oil off to a specialist Capsule manufacturer for encapsulation.

The encapsulation process usually takes 6-14 weeks and then another 7-10 days to package the Capsules ready for sale.

Unfortunately on this occasion there was a manufacturing error which has led to all of our latest batches of capsules having to be destroyed and us having to start over again. Something that has never happened before and hopefully will never happen again.

Obviously this, for us as a business, is absolutely devastating. We understand that this has also left customers on the lurch.

Whilst it is extremely rare for something like this to happen, unfortunately it is beyond our control and we are doing all we can to get back on track ASAP.

EXPECTED TIMELINE & CONTINGENCY PLAN

Our seeds arrived in the UK two weeks ago, and oil extraction is already in full-swing. We will shortly be sending our oil off for encapsulation and we’re pushing to have our Capsules back and ready for sale in the shortest possible time.

In terms of contingency – given the sheer lack of Vegan capsule manufacturers – particularly here in the UK – this is a difficult one…

However, a European manufacturer has agreed to create a small batch of Super-Strength Capsules for us which will at least help to make some available in the meantime. Manufacturing is already underway and we should have a limited number of Super-Strength Refill Packs available to purchase from 23rd May.

Why aren’t we using the European manufacturer for all, you may ask…
Costs, mostly. Using the European manufacturer adds on near 75% to overall costs, which we would then need to pass on to our customers. All-in, we’d essentially need to double our retail prices to offset the additional costs. We don’t want to do this and we’re sure you don’t want to paying twice as much…

It also would not shave a great deal of time from the manufacturing process, and so it’s simply not worth further consideration.

Full details on availability and ordering of the small batch that they are creating for us however, will be released in due course, so please bookmark this page and check back for any updates.

QUESTIONS?

We’ve been inundated with messages about Capsules over the last couple of weeks – some of which shall we say, are rather unpleasant…

Let’s be clear — we do not go out of our way to make 50% of our product range unavailable. It’s a situation that is rare, beyond our control, has a huge impact on us as a business, and we assure you that we are doing everything in our power to get back on track.

Whilst we cannot reply to every message that we’ve received in regards to Capsules individually – the majority have been answered above.

All the information we have on this matter has and will continue to be provided above (and via email), so please check back for updates.

Thanks for your patience and apologies for any inconvenience.

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Stock Update – January, 2023

As most of you are aware — due to a busier-than-usual end to the year, together with a machine break-down which led to delays with manufacturing, we ran out of Capsules – along with some variations of our Bottled Oils.

BOTTLED OIL

We are pleased to announce that Bottled Oil (all sizes & strengths) is now fully-restocked and available for immediate purchase. Any restrictions on quantity purchasing have also been removed.

SEEDS & POWDER

We are pleased to announce that packs of Seeds & Powder are also now fully-restocked and available for immediate purchase.

CAPSULES

We’ll spare you the boring details, but manufacturing delays continue to haunt us with our Capsule supplies. We estimate at least a few more weeks before we are fully-restocked. Again we assure you that we’re doing everything possible to hurry things along.

Meanwhile — we have again used an alternative manufacturer to produce a small batch of Capsules for us, and with that brings good news…

A small quantity of Refill Packs will be made available for purchase weekend commencing the morning of Saturday 27th January:

  • 15,000x Super-Strength Refill Packs
  • 4,000x Strong Refill Packs
  • 4,000x Original Refill Packs

IMPORTANT: THESE WILL ONCE AGAIN SELL OUT VERY QUICKLY!
A few weeks back when we released a short batch of capsules, they sold out within just a few hours. Although numbers are slightly higher this time, a quick sell out is expected.

Whilst we appreciate many customers will again be left disappointed – all we can do is give you the heads-up on when they will be made available.

If you’re subscribed to our email newsletter — keep your eyes peeled as on the evening of Friday 26th January, we’ll reach out and let you know what time they will be released for sale on Saturday (27th January) morning.

Being eager to avoid panic-buying, purchases of Capsule Refill Packs will again be limited to 3 packs per customer.

MORE GOOD NEWS…

BUY 2 GET 1 FREE
SITE-WIDE
IS BACK!

Discount code required. Limited time (offer extended until Monday). Add any 3 products to basket, cheapest free. Terms & Conditions apply.

GET DISCOUNT CODE »

FREQUENTLY ASKED QUESTIONS

Finally — to answer some common questions that we’ve been receiving recently…

Have you stopped selling Capsules?

No. We’re merely facing some delays with manufacturing.

I heard you are going into Administration?

Categorically untrue. Again, we’re merely facing some manufacturing delays due to a machine break-down, which was then further delayed due to having to wait for new parts to arrive by sea. If you’ve been watching the news lately, you’ll likely be aware of delays at Sea.

Why don’t you use the other manufacturer to produce your large batches of Capsules?

Cost. Producing Vegan liquid Capsules is a very specialist area and very few companies can do this – least of all in the UK. The company we are using to product these short supplies are in Europe – and so the process involves additional (very costly) shipping and taxes, on top of what is already an expensive manufacturing process. Currently we are absorbing the additional costs incurred – but this is certainly not sustainable for us long-term. Being fully transparent – if we were to continue using this alternative manufacturer, we would need to increase our retail prices by 180%. We do not want to do this, and we know that this would not be well-received by our customers. This is simply a short-term solution that we are funding at great expense, to ensure our customers can still access our products.

Why are we offering BUY 2 GET 1 FREE when we have limited stock?

The numbers work better for you, and they also work better for us.
We know a large majority of our regular customers take up this offer quite frequently. It also works quite well for us because we save on shipping (hence if stock and staff resources allow, we’ll always do our best to bring you this offer). Given the higher price we’ve had to pay in order to get these short batches of Capsules manufactured, buy 2 get 1 free will also help us offset some of the losses that we’ve incurred — rather than us having to increase retail prices.

What about Capsule Max Packs?

In order to make our Capsule stock go further, we’ve only produced Refill packs. Max Packs will remain out of stock for the time being.

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Important Stock Update – December, 2023

We hate to be the bearer of bad news (but we’ve also got some good news)…

Due to a busier-than-usual second half to the year, together with a machine break-down which has led to delays with manufacturing, we’ve ran out of Capsules.

Unfortunately stock is also now running low on some variations of Bottled Oil, too.

Being eager to avoid panic-buying, we’ve been reluctant to make this public knowledge until we knew more about our expected timeline going forward.

Whilst we still do not have a confirmed Manufacture date for our Capsules (there is a backlog due to the machine break-down), we do anticipate that we will be taking delivery around late January. Not ideal, we know.

THE GOOD NEWS…

Harvest is over and we are pressing seeds like there’s no tomorrow! The first batches of Oil have already been sent off for encapsulation and we’ve now started to press the remaining seeds, ready for Oil to be Bottled and made available for sale.

BOTTLED OIL STOCK

Our next batches of Oil will be bottled early January, so a full re-stock will be with us towards the end of January.

Providing everyone only buys what they need to last until then, we should just about have enough stock remaining. Albeit some bottle sizes are likely to run out – but other bottle sizes should still be available.

BLACK SEED OIL CAPSULE STOCK

Manufacturing is expected to start in the second week of January & we anticipate taking delivery around late January.

In the meantime – we’ve managed to find another manufacturer who was willing (at great expense) to encapsulate 3 short batches for us.

We’ve taken delivery today (Weds 13th December) of the following, and are currently preparing them ready for sale:

  • 10,000x Super-Strength Refill Packs
  • 2,000x Strong Refill Packs
  • 2,000x Original Refill Packs

These Refill Packs will be available to purchase sometime on Thursday 14th December – and will be sold on a first come, first served basis.

Given the quantity available isn’t anywhere near enough, they will sell out very quickly, and it’s important to note that until you complete Checkout – your purchase is not secured.

Given the short supply that we have at present, first and foremost we want to try and cater to our regular customers – so rather than publicly releasing the time of which these Capsules will be made available for purchase on Thursday – we’re only releasing the time via email. If you’re signed-up to our email newsletter, we’ll drop you an email on Weds 13th to give you the heads-up on when they will be made available for purchase – and we’ll also then email you again on Thursday 14th, as soon as the stock is made available for purchase.

NOTE: Capsule purchases are being limited to a maximum of 3x packs per customer, so that we can cater to as many customers as possible with what little stock we have. Anyone found to be abusing the system that we’ve put in place to monitor the max purchase quantity of Capsules, will have their orders cancelled & refunded without notice.

What about Capsule Max Packs?
In order to make our Capsule stock go further, we’ve only produced Refill packs. Max Packs will remain out of stock for the time being and again, we anticipate these to be available around late January.

MORE GOOD NEWS…

BUY 2 GET 1 FREE
SITE-WIDE
IS BACK!

Limited time. Add any 3 products to basket, cheapest free. Terms & Conditions apply.

GET DISCOUNT CODE »

Why are we offering BUY 2 GET 1 FREE when we have limited stock?
In short — the numbers work better for you, and they also work better for us.
We know a large majority of our regular customers take up this offer quite frequently. It also works quite well for us because we save on shipping (hence if stock and staff resources allow, we’ll always do our best to bring you this offer). Given the higher price we’ve had to pay in order to get these short batches of Capsules manufactured, buy 2 get 1 free will also help us offset some of the losses that we’ve incurred — rather than us having to pass these additional costs onto our customers.

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Product Pricing Update, April 2023

At 17:00 on Thursday 13th April 2023 we will begin rolling out changes to our product pricing.
If you’re already assuming the worst — please don’t — the changes that we’re making are mostly positive.

This announcement is here to provide full transparency over the upcoming changes, and whilst the price of some products is unfortunately on the rise, many of our prices are actually being reduced!

Based on historic data, any increases that we’re implementing will only affect a small number of customers — whereas reductions will benefit a considerably higher number of customers. Price rises in most cases are very minimal (we’re talking a penny in some instances).

Continue reading if you’d like to know more about the changes we’re making & why we’re making them, or if you’d rather just skip and view the pricing update:

VIEW PRICING UPDATE

HISTORIC PRICING UPDATES

Many of our long-term customers will know that the majority of our prices have been the same for several years — this is not because we’re immune to inflation, but because we value our customers. Given many of you have been on an extended journey with us, we’ve made it our number one priority to stick by you as you have done us.

We pride ourselves as being a small family-run business and our goal is and always has been to provide the very best quality Black Seed products whilst maintaining affordable prices and providing same-day despatch and FAST & FREE UK shipping.

As we’ve grown as a business we’ve developed bigger buying power which has helped us greatly bring some costs down. Rather than being greedy, we’ve passed such savings on to our customers whenever possible — either by maintaining or lowering prices year on year, by offering improved shipping services at subsidised rates (whilst still providing FREE shipping on all UK orders!), and by holding frequent promotional offers.
We’d like to think this hasn’t gone unnoticed.

WHY ARE WE MAKING CHANGES NOW?

Since the start of the Pandemic our overall costs have risen greatly, and it’s become very challenging for us as a business without making some changes.

From packaging supplies through to rent & rates, utilities, product packaging, raw materials, manufacturing costs, air & sea transport, payment processing fees, the cost of shipping services… and everything else in between — there’s not a single cost that hasn’t risen for us in the last few years, and by quite a margin.

In particular during the last 6 months, there is no doubt that everyone has been affected by inflation.

Whilst we continue to do our best to keep our prices fair, equally we’re reluctant to make changes that will see the quality of our products decrease or the level of service that we offer, lower.

So yes we’ve had to increase some prices, but at the same time we’ve also lowered many of our prices. Why? Because we can.

WHAT CHANGES ARE WE MAKING?

We’ve assessed lots of data from the last few years (mostly in regards to customer buying habits), and spent several months crunching & getting creative with the numbers in order to establish a compromise that allows us to offset some of the rising costs that we’re facing, whilst at the same time adding further value to which customers who have remained brand-loyal will benefit from.

The majority of price increases will be in relation to Multi-Buy (these prices will always be quite volatile due to the yield of each batch of oil that we produce) — with the only other real noticeable price increase being to single bottle purchases of our 100ml Original Oil. With the latter, we’ve simply had to increase the price to cover rising shipping costs.

On the subject of Shipping — we’re making some improvements there too (some of you may have noticed recently that we’ve been trialling a new FREE/Tracked UK shipping option for lower value orders). You can read more about changes to Shipping, here.

Below you will find a full transparent update of our product pricing which we believe the vast majority will be appreciative of…

APRIL 2023 CORE PRICING UPDATE

The below update will be rolled out from 17:00 on Thursday 13th April, 2023. The full roll-out may take a few hours, but all price changes should be implemented by midnight latest.

// BLACK SEED OIL & CAPSULE STARTER PACKS
Capsule Starter Pack — NOW £35.99 (PRICE DROP, WAS £37.97)
Bottled Oil Starter Pack — NOW £35.99 (PRICE DROP, WAS £36.99)

// NIGELLA SEEDS & POWDER
Nigella Sativa Seeds 100g — NOW £6 (PRICE DROP, WAS £6.49)
Ground Nigella Sativa Seeds/ Powder 100g — NOW £7 (PRICE DROP, WAS £7.99)

// BLACK SEED OIL CAPSULE REFILL PACKS
Original Black Seed Oil Capsule Refill Pack — NOW £10.99 (WAS £10.49)
Strong Black Seed Oil Capsule Refill Pack — £12.99 (price unchanged)
Super-Strength Black Seed Oil Capsule Refill Pack — £13.99 (price unchanged)

// BLACK SEED OIL CAPSULE MAX PACKS
Original Black Seed Oil Capsule Max Pack — NOW £29.99 (PRICE DROP, WAS £31.99)
Strong Black Seed Oil Capsule Max Pack — NOW £39.99 (PRICE DROP, WAS £41.99)
Super-Strength Black Seed Oil Capsule Max Pack — £43.99 (price unchanged)

// BLACK SEED OIL 100ML BOTTLES
Original Black Seed Oil 100ml — NOW £11 (WAS £9.99)
Strong Black Seed Oil 100ml — NOW £13 (WAS £12.99)
Super-Strength Black Seed Oil 100ml — NOW £15 (WAS £14.99)

// BLACK SEED OIL 250ML BOTTLES
Original Black Seed Oil 250ml — NOW £20 (WAS £19.99)
Strong Black Seed Oil 250ml — NOW £28 (WAS £27.99)
Super-Strength Black Seed Oil 250ml — NOW £33 (WAS £32.99)

// BLACK SEED OIL 500ML BOTTLES
Super-Strength Black Seed Oil 500ml — NOW £59 (PRICE DROP, WAS £59.99)

THE ABOVE PRICING APPLIES TO SINGLE PRODUCT PURCHASES ONLY. UPDATES TO MULTI-BUY ARE NOTED BELOW…

APRIL 2023 MULTI-BUY PRICING UPDATE

The below update to Multi-buy will be rolled out from 17:00 on Thursday 13th April, 2023. The full roll-out may take a few hours, but all changes should be implemented by midnight latest.

Unsure what Multi-buy is? Multi-buy is designed to provide customers with automatic discounts all year round when buying 2 or more of the same product. The more of the same product you buy, the cheaper the cost of each product becomes. You can read more about Multi-buy here: What is Multi-buy?

// STARTER PACKS

CAPSULE STARTER PACK
[2+] £32.99 (NEW PRICING TIER)

BOTTLED OIL STARTER PACK
[2+] £32.99 (NEW PRICING TIER)

// SEEDS & POWDER

NIGELLA SATIVA SEEDS 100G
[2-9] £5.00 (PRICE DROP, WAS £5.49)
[10+] £3.00 (PRICE DROP, WAS £3.49)

GROUND NIGELLA SATIVA SEEDS/POWDER 100G
[2-9] £6.00 (PRICE DROP, WAS £7.49)
[10+] £4.00 (PRICE DROP, WAS £4.49)

// CAPSULE REFILL PACKS

ORIGINAL BLACK SEED OIL CAPSULE REFILL PACK
[2] £9.50 -> £9.99
[3-4*] £8.75 -> £8.99
[*4] OPTION REMOVED – WAS £8.50
[5-9]  £8.20 -> £8.49
[10+]  £7.90 -> £7.99
[24+] OPTION REMOVED – WAS £7.80

STRONG BLACK SEED OIL CAPSULE REFILL PACK
[2] £11.99 (PRICE UNCHANGED)
[3-4*] £10.99 (PRICE DROP, WAS £11.49)
[*4] OPTION REMOVED – WAS £10.49
[5-9]  £10.40 -> £10.49
[10+] £9.60 -> £9.99
[24+] OPTION REMOVED – WAS £9.20

SUPER-STRENGTH BLACK SEED OIL CAPSULE REFILL PACK
[2] £12.49 (PRICE UNCHANGED)
[3-4*] £11.66 -> £11.99
[*4] OPTION REMOVED – WAS £11.00
[5-9]  £10.50 -> £10.99
[10+]  £9.70 -> £10.49
[24+] OPTION REMOVED – WAS £9.45

// CAPSULE MAX PACKS

ORIGINAL BLACK SEED OIL CAPSULE MAX PACK
[2] £27.99 (PRICE DROP, WAS £29.99)
[3+] £26.99 (PRICE DROP, WAS £28.99)

STRONG BLACK SEED OIL CAPSULE MAX PACK
[2] £37.99 (PRICE DROP, WAS £39.99)
[3+] £35.99 (PRICE DROP, WAS £36.99)

SUPER-STRENGTH BLACK SEED OIL CAPSULE MAX PACK
[2] £41.99 (PRICE UNCHANGED)
[3+] £39.99 (PRICE UNCHANGED)

// 100ML BOTTLED OIL

ORIGINAL BLACK SEED OIL 100ML
[2] £9.50 -> £10.00
[3-4*] £9.33 -> £9.50
[*4] OPTION REMOVED – WAS £9.00
[5+] £8.50 (PRICE DROP, WAS £8.60)
[10+] OPTION REMOVED – WAS £8.49

STRONG BLACK SEED OIL 100ML
[2] £11.50 -> £12.00
[3-4*] £11.33 -> £11.50
[*4] OPTION REMOVED – WAS £10.99
[5+] £10.50 (PRICE DROP, WAS £10.60)
[10+] OPTION REMOVED – WAS £9.99

SUPER-STRENGTH BLACK SEED OIL 100ML
[2] £13.49 -> £14.00
[3-4*] £13.29 -> £13.50
[*4] OPTION REMOVED – WAS £12.79
[5+] £12.39 -> £12.50
[10+] OPTION REMOVED – WAS £11.99

// 250ML BOTTLED OIL

ORIGINAL BLACK SEED OIL 250ML
[2] £18.99 -> £19.00
[3-4*] £17.50 (PRICE DROP, WAS £18.49)
[*4] OPTION REMOVED – WAS £17.49
[5+] £17.00 (NEW PRICING TIER)

STRONG BLACK SEED OIL 250ML
[2] £26.99 -> £27.00
[3-4*] £25.50 (PRICE DROP, WAS £25.99)
[*4] OPTION REMOVED – WAS £24.99
[5+] £24.00 (NEW PRICING TIER)

SUPER-STRENGTH BLACK SEED OIL 250ML
[2] £30.99 -> £31.00
[3-4*] £29.50 (PRICE DROP, WAS £29.99)
[*4] OPTION REMOVED – WAS £28.99
[5+] £28.00 (NEW PRICING TIER)

// 500ML BOTTLED OIL

SUPER-STRENGTH BLACK SEED OIL 500ML
[2] £49.50 (PRICE DROP, WAS £49.99)
[3-5] £40.99 -> £43.00
[6+] £38.99 -> £40.00

THANKS FOR YOUR CONTINUED SUPPORT

Posted on by

An update to our Shipping Policy

Skip the intro/ view brief overview of changes that we’ve made. Or view our new Shipping Policy in full.

If we’ve learned anything over the last few years, it’s been that we need to be able to adapt quickly to situations beyond our control — because problems can arise at any given moment, and sometimes without notice.

A QUICK RE-CAP

In mid-January 2023 we introduced an updated Shipping Policy. In this revised policy we made changes to the shipping options that we offer, along with some changes to the terms & conditions.

This update was introduced following Royal Mail Strikes (our main shipping partner) held towards the back-end of 2022 — and in light of further Strikes potentially being on the horizon.

The Strikes made us realise that we needed to provide customers with more realistic timeframes, guidance, and expectations for the shipping services of which we offer. After all, we’re not hand-delivering orders and therefore if something does go wrong on the carriers side, there’s not a great deal we can do about it other than wait it out until sufficient time has passed.

Whilst we’ve always done our best to be transparent over shipping, events towards the back-end of 2022 seen some customers left in limbo for longer than we deemed to be acceptable. As most of those affected (thankfully) understood – delays in the delivery network are beyond our control and particularly during the Strikes, we too were left helpless in the situation. All we could do was wait until the carrier cleared the backlogs.

Unfortunately not everyone was quite so understanding to the situation of Strikes, and yet being in such a helpless position this left us looking incompetent in some eyes. That didn’t sit well with us. We work extremely hard to get orders out on time every time, and via the fastest shipping services that we’re able to offer.

FURTHER IMPROVEMENTS

Upon reflection we’ve come to the realisation that no matter how hard we work to get orders out on time, and no matter the free (and low-cost) shipping options that we provide, we’re still at risk of disappointing some customers.

Therefore moving forward we’ve came to realise that we should instead be under-promising and over delivering when it comes to despatch & shipping. For this reason we have further updated & simplified the titles and descriptions of the shipping services that we offer.

The services themselves have not changed – we’ve merely updated the titles and descriptions to help clarify the timeframes on offer by those services. Eg. Tracked24 is a ‘next working day’ service, but this only comes with a next working day delivery aim. During busy periods such as public holidays it may well take a few days longer. Whilst Tracked24 provides a very high success rate of next working day delivery (since it is prioritised by the carrier), it does not guarantee next day delivery. Only the Guaranteed Next Day service offers any form of guaranteed delivery timeframe — which is a paid upgrade.

As some of you may have noticed over the last few months, we’ve also been experimenting with a new FREE Tracked UK shipping option (Royal Mail Tracked48) for lower value orders (over £15 but below £25). Whilst this has clearly been a success (we completely understand that online shoppers prefer to receive a Tracking number), our costings just do not allow us to continue with the £15 threshold that we’ve been experimenting with. Therefore, we will be changing this threshold to £16 with immediate effect — but the good news is that this new/free tracked option for lower value orders is here to stay.

And don’t worry, we’re not taking away the FREE Tracked24 option for orders over £25.

In addition, we recently managed to secure better shipping rates for our overseas customers — something that we’ve been working for several years to achieve. We’re sure these new rates will make many of our International customers happy, and it will also allow us to further expand our reach. Some of these new lower prices have been active for a couple of months now, and we’ve already noticed a huge increase in the number of overseas orders — so it’s clear that this has been well-received.

As well as changes to our service offerings, our further-revised shipping policy introduces a clause allowing us to ship via different carriers should we feel the need to — eg. in the event of service disruption or closures we have the option to ship orders via a different carrier, if we believe it will minimise delays.

To clarify — any shipping service changes that we’ve introduced are improvements. Our same-day despatch policy remains in place. We’ve not made any price increases to any of the shipping services that we offer.

We’ve merely simplified the labelling of services offered, and added more clarity/ been more reserved over the descriptions of those services.

As a brief overview…

REVISED UK SHIPPING OPTIONS

  • All UK orders still ship FREE of charge.
  • We have introduced a FREE Tracked upgrade for orders over £16 (otherwise, a £1.50 upgrade).
  • Orders over £25 still qualify for FREE Tracked Next Working Day delivery (otherwise, a £2.95 upgrade).
  • The Guaranteed Saturday service (formerly £9.95) has been removed.
  • Guaranteed Next Day is now available Mon-Fri, for Guaranteed Delivery Tues-Sat (£7.95 upgrade).

RENAMING OF UK SHIPPING OPTIONS

We have renamed our UK shipping options to be more reflective of the services on offer.
Eg. Shipping options have now been renamed to:
ECONOMY, STANDARD TRACKED, PRIORITY TRACKED, GUARANTEED NEXT DAY.

We’ve also updated the description for each of those shipping services, of which you will find a shortened description of each service displayed during Checkout (full details still available on our Shipping page)

REVISED INTERNATIONAL SHIPPING OPTIONS

All International destinations that we ship to now have access to flat rate shipping for parcels which weigh under 2kg.

  • Parcels up to 500g – now just £7.99.
  • Parcels up to 2kg – now just £11.99.
  • Parcels over 2kg also have new improved rates. These will vary based on destination & total weight.
    A full rate card is available on our shipping page, but as a guide — 5kg starts from just £18.99 & 10kg starts from £34.99.

SEE OUR NEW SHIPPING POLICY IN FULL

To view our new Shipping Policy in full, click here.
For reference, you can still view our old (and now expired) Shipping policy here, for a limited time.

Posted on by

Closure Notice: Friday 7th & Monday 10th April

Since our main shipping partner does not operate over the Easter Holidays, we too will be closed on Friday 7th & Monday 10th April. Therefore, no orders will be despatched on those days.

CHANGES TO THE DESPATCH OF ORDERS
There will be no same-day despatch on Fri 7th and Mon 10th April:

  • Orders placed before 5pm on Thurs 6th April will be despatched same-day as normal.
  • Orders placed after 5PM on Thurs 6th April will be despatched on the next working day (Tues 11th April).

DELIVERY TIMES:
As always around public UK holidays, delays in the delivery network are likely to occur. We ask that you allow a few extra days for delivery if you place an order around the Public Holidays and opt for ECONOMY, STANDARD TRACKED or PRIORITY TRACKED.

For those using the PRIORITY TRACKED service, delays should be kept to a minimum since this service is prioritised by the carrier. This service is available for just £2.95, or it is FREE when you spend over £25.

Please note that there is only one way to Guarantee that delivery delays are avoided, and that is by upgrading to the Guaranteed Next Day service (paid upgrade) during checkout. No other service offers a Guaranteed delivery date. Due to the holidays this option will only remain active until 5pm on Wednesday 5th April (for guaranteed delivery on Thursday 6th). This service will then be made available again from 00:01 on Tuesday 11th April.

For our full shipping policy please see here: Shipping Policy

CHANGES TO CUSTOMER SUPPORT
If you have any queries you can still submit a support request here: Contact Us
However please note, replies may take a few days longer upon our return from the holidays as we will have some catching up to do. We kindly ask that you refrain from sending chaser emails as this will only further delay a response.

IT’S NOT ALL BAD NEWS: BUY 2 GET 1 FREE SITE-WIDE
Buy any 3 products, get the cheapest 1 FREE* will remain live until 5pm on Tuesday 11th April.

With our upcoming price changes this also gives our regular customers a chance to stock up not only using our most sought-after discount code, but also before the new product prices come into effect.

*Discount Code required / *Terms Apply

SHOP THE FULL RANGE NOW

Our Black Seed Oil & Black Seed Oil Capsules are available in three different strengths.
UK Shipping is FREE on all orders and we have a Same-day Despatch policy.

Posted on by

Pre-Order + BUY 2 GET 1 FREE site-wide

Last Updated: Monday 24th October, 5PM.

LATEST UPDATE:
AS OF 22ND OCT, ALL PRODUCTS ARE FULLY RE-STOCKED & AVAILABLE FOR IMMEDIATE DESPATCH!

ALREADY PRE-ORDERED?
Per our original terms (below), any outstanding Pre-Orders were despatched on Monday 24th October via your chosen shipping method.

Thanks for sticking with us over what’s been a challenging month.

As predicted in our earlier announcement – due to reasons beyond our control many products are now out of stock.
A contingency plan is now in place and we are accepting orders on a Pre-Order Only basis until further notice.

HOW & WHEN TO ORDER

  • We’ve been working on three short-run productions of all products, which should see us through October…
  • This stock is arriving in three phases, and will be made available to purchase on Pre-Order only.
  • Availability & Despatch Dates, as well as a Pre-Order Discount Code can found below.

Thank you for your continued patience.

PRE-ORDER NOW

  • Pre-orders are being taken on a ‘first come, first served’ basis.
  • Limited stock is available, so we kindly ask that you only order what you need for the next few weeks.

DETAILS & DESPATCH DATES

PRE-ORDER PHASE 1 – FOR DESPATCH ON OR BEFORE TUES 11TH OCTOBER
From 5:01pm on Friday 7th October through until 5pm on Tuesday 11th October, all products* will be made available to purchase.
NOW CLOSED – ALL ORDERS FROM THIS PHASE HAVE BEEN DESPATCHED.

PRE-ORDER PHASE 2 – FOR DESPATCH ON OR BEFORE TUES 18TH OCTOBER
From 5:01pm on Tuesday 11th October through until 5pm on Tuesday 18th October, all products* will again be made available to purchase.
NOW CLOSED – ALL ORDERS FROM THIS PHASE HAVE BEEN DESPATCHED.

PRE-ORDER PHASE 3 – FOR DESPATCH ON OR BEFORE MON 24TH OCTOBER
From 5:01pm on Tuesday 18th October through until 5pm on Monday 24th October, all products* will again be made available to purchase.
NOW CLOSED – ALL ORDERS FROM THIS PHASE HAVE BEEN DESPATCHED.

*Stock is available in limited numbers. Once available stock has been allocated to customer orders, products will begin to show as ‘out of stock’ and can no longer be purchased during this Pre-order phase.

AS A THANK YOU…

We know many of you often take advantage of our Sales & Promotions, and given the current climate (and as our way of thanking you for your continued patience), we’ve activated our most sought-after offer: BUY 2 GET 1 FREE!

BUY 2 GET 1 FREE
WHEN YOU PRE-ORDER

DISCOUNT CODE REQUIRED:
CLICK HERE →

PRE-ORDER NOTES

  • We only have limited quantities of stock inbound in the short-term, so if products are showing as ‘out of stock, it means that our inbound stock has already been allocated for the current Pre-Order phase. In this case you can check back later.
  • If stock allows, we may later release a Phase 4 – details of which will be provided on this page if it becomes a possibility.

Note: Orders placed before 5PM on Friday 7th October are exempt from Pre-Ordering and will be despatched same day.

PRE-ORDER TERMS & CONDITIONS

  • Pre-Orders are accepted on a ‘first come, first served’ basis and are subject to stock availability.
  • We may close Phase 1, Phase 2, or Phase 3 of Pre-Ordering early in the event of our available stock being allocated.
  • If a product is able to be added to your basket – it means it’s currently still available for Pre-order in the current Phase.
  • Your order will be despatched on or before the date stated. If we have some stock leftover from a previous Pre-Order Phase, thus allowing us to fulfil & despatch orders from the next Phase sooner, rest assured we will.
  • Due to the allocation of stock on a ‘first come, first served’ basis – once an order has been placed it cannot be cancelled. You must allow your order to be shipped and once received you may return it to us for a refund (subject to our standard Returns Policy).
  • Orders cannot be amended once they have been placed. Please ensure your basket contains all the products you wish to order prior to submitting payment.
  • If you are using the Buy 2 Get 1 FREE Discount Code, please ensure you carefully follow the instructions. You can find the full Terms & Conditions here. Orders cannot be amended once they have been placed.
  • All times referred to within this page are ‘UK time’.

SHIPPING & DELIVERY INFORMATION

  • Pre-Orders will still be despatched via your chosen delivery method, and remain subject to our Shipping Policy.
  • Please take in to consideration the recent & upcoming Royal Mail Strikes as these may further affect delivery times after despatch. Updates on Royal Mail Strikes can be found here and we urge you to select a suitable shipping service when placing your order.
  • Pre-Orders are of course exempt from our same-day despatch policy; they will only be despatched on or before the dates provided above. Any quoted delivery timeframes are from the date of despatch, not from the date of ordering.

We offer our sincere apologies for the inconvenience but as we hope you can understand, this is not something we’ve had any control over.

As soon as we became aware of the upcoming challenges, we took action to try and minimise the impact it would have on our customers by:

  • Issuing an advance warning (to subscribers of our email Newsletter) of the forthcoming stock shortages.
  • Restricting bulk purchases; thus allowing more customers access to products, for longer.

We also got straight to work by rushing-through some short-runs of all product lines.

We have been (and continue to be) pro-active by doing our absolute best in a bad situation, of which we had no control over.

We already have raw materials in our warehouse. We are now merely facing set-backs with bottling, and with the manufacturing of Capsules. This isn’t the kind of thing that can be done overnight. We’re working hard to ensure it’s business as usual by the end of October/ Early November and in the meantime we can only apologise for any inconvenience caused.

We also wish to thank you for your patience, support, and understanding whilst we get things back on track.

If you have any questions about Pre-Ordering (or anything else), please drop us an email and we will respond as soon as possible.

Posted on by

Stock Availability Update: October 2022

It’s been a very difficult time for businesses over the last couple of years, which has now been further-added to with recent (and upcoming) Strike action being taken by many of the companies of which we heavily rely upon.

The latest of which; Strike action taken by staff at Felixtowe Seaport, has caused further unforeseen delays for us. This has led to major setbacks with the packaging of our products – and even more so with our Capsule manufacturing.

Given these setbacks, it’s highly likely that you may start to notice some products becoming unavailable over the coming weeks.

Through fear of causing panic-buying we were reluctant to make an announcement like this.
However our concern (based on past experiences) was that regular customers may end up being met with ‘out of stock’ notices over the coming weeks. Given so many of you rely on our products as a daily food supplement, we felt it best to inform you so that you can ensure you have enough Oil and/or Capsules to see you through the short-term.

Rest assured, these setbacks are only temporary and we are working extremely hard to minimise the disruption to our stock supply.

We’ve managed to put a contingency plan in place and have already began to action this…

We aim to have a short supply of Bottled Oil (all strengths) restocked by week ending 14th October, and a partial Capsule restock towards the back-end of October.
We will have a very limited number of all product lines arriving in two phases (week commencing 10th October and week commencing 17th October). This stock will be available to purchase on pre-Order Only; details of which will be announced shortly. (update, see here).

To ensure customers still have access to products over the next few weeks, we may need to temporarily disable volume discounts (Multi-buy) on some product lines, in order to discourage bulk buying.
Again, please rest assured that this is only temporary. After crunching many numbers, we feel that by taking such action this will help to spread stock availability further, meaning more customers have access to products over coming weeks.

By early to mid November late October to early November we are confident that all product lines will be fully restocked.

Apologies for any inconvenience in the meantime – and thanks for your understanding.

Posted on by

Upcoming closures: Fri 29th Jul, Thurs 4th & Fri 5th Aug, 2022

**updated Wednesday 3rd August, 2022**

Due to our ongoing growth, we are currently in the process of relocating part of our business to new premises.

Whilst we aim to keep any disruption caused by this move to an absolute minimum:

  • We will be closed on Friday 29th July (our move date), and then again on Thursday 4th August, and Friday 5th August due to electrical works and having some warehouse racking installed.
  • Whilst orders can still be placed online, there will be no parcel collections on either of the above-mentioned dates, and therefore;
  • Any orders placed AFTER 5PM on Thursday 28th July will be despatched Monday 1st August.
  • Any orders placed AFTER 5PM on Wednesday 3rd August will be despatched Monday 8th August.
  • We will do our best to reply to any customer support requests as soon as humanly possible, but we ask that you allow an extra few days for a response.
  • If you have already submitted a customer support request – we will respond shortly. Please do not re-submit a request as this will merely slow down a response.
  • As a thanks for your continued patience, BUY 2 GET 1 FREE is back! (details below)

Thanks for your understanding.

IN THE MEANTIME… BUY 2 GET 1 FREE!

As our way of saying thanks, and to help soften the blow; we’ll be running our ever-so-popular BUY 2 GET 1 FREE SITEWIDE (3 FOR 2 Mix & Match) promotion from 00:01 on Friday 29th July 2022 and allowing it to run right through until midnight on Monday 8th August, 2022*. This is the longest ever period that we will have been able to run this promotion for. This is just our way of saying thanks for your patience & support whilst we undergo some changes.

Click for details/ Terms/ Discount Code

*While stocks last/ Terms apply.

Posted on by

Upcoming closures on Tuesday 19th and Wednesday 20th July, 2022

Although extremely rare, as a family-run outfit, sometimes in life things come up which are unavoidable…
With this said, on Tuesday 19th and Wednesday 20th July we will be closed due to a family engagement.

Orders can still be placed online during this time, however please note the below changes to shipping:

  • All orders placed over the weekend and up until 5pm on Monday 18th July will be despatched same-day as usual.
  • Any orders placed AFTER 5pm on Monday 18th July, on Tuesday 19th July or on Wednesday 20th July, will be despatched upon our return on Thursday 21st July.
  • Normal business and same-day despatch resumes from Thursday 21st July.

We apologise in advance for this but we hope that by advising of these upcoming closures, anyone who requires an order urgently can do so in good time.

Needless to say there may also be a slight delay with Customer Support requests following our return on Thursday as we play catch-up, but rest assured we’ll get back to you as soon as humanly-possible.

As a thanks for your patience, we’ve extended our most sought-after offer: BUY 2 GET 1 FREE Site-Wide (see here).
If you’re a subscriber of our Email newsletter, we’ll also be sending out an Exclusive Member-Only discount code on Monday 18th July. If you’ve not yet subscribed, there may still be time – our email will be going out at around 10:30am on Monday. Subscribe here.

Thanks for your understanding.

Posted on by

Shipping to the Republic of Ireland

As of 22nd June 2022 we’ve once again been forced to stop shipping to The Republic of Ireland.

This is due to several parcels being returned by Irish Customs with no explanation as to why. We are shipping all over the world 365 days a year and do not have such issues with customs in any country other than ROI.

Customs declarations are always sent full and correct and we have a set default template for declarations, but for some unknown reason Customs in the ROI seem to intermittently deny parcels through, and provide no reason as to why.

With the great expense incurred when refunding orders & shipping when this happens we’ve unfortunately had to halt shipping to The Republic of Ireland (again), with immediate effect.

If you’ve placed an order recently and have received a notification from Irish Customs advising that there is insufficient paperwork and therefore your parcel is being returned to sender – please drop us an email via our Contact Page along with your order number and we will arrange a full refund including shipping costs.

We’re bitterly disappointed to have to halt shipping to our much-loved customers in the ROI however we hope you can appreciate that this decision has not been taken lightly.

We will continue to monitor the situation and again take this up directly with Irish Customs. If & when we receive an update we will update this page.

In the meantime please accept our sincere apologies for any inconvenience.

Posted on by

February Update: Stock, Pre-Orders & Discounts

LAST UPDATED: 13:20, SATURDAY 12TH FEBRUARY, 2022.

All products are now back in stock & ready for immediate despatch, with next day delivery options available at checkout.

Placed a Pre-order in the last few weeks?
ALL PRE-ORDERS HAVE NOW BEEN DESPATCHED.

Already Pre-ordered? Here’s the Short Version…

  • As of Friday 11th February, we can confirm that ALL Pre-orders have now been despatched via your chosen shipping method.
  • If you believe there is an issue with your existing Pre-order please read the below information thoroughly before reaching out to us.
  • The Pre-ordering system was removed from our website as of midnight on Thursday 10th Feb.
  • Pre-order discount codes expired at midnight on Thursday 10th Feb.
  • All products are (at time of writing) in stock and ready for immediate despatch.
  • Over the weekend (12th-13th Feb) we will work hard to increase stock levels ready for the weeks ahead.
  • You can now proceed with confidence knowing that things are fully back to normal.
  • Thanks for your patience over the last few weeks and apologies for any disruption caused during this time.

For your reference you can still see historic updates below.

The following information applies to Bottled Oil only and updates will be provided periodically, so please check back for any changes.
Our Capsules, Seeds & Powder remain fully-stocked & ready for immediate despatch.

Bottled Oil: Stock Update & Pre-Orders

As many of you will be aware we’ve faced problems with packaging supplies recently.
This resulted in some of our bottled oils being made available on Pre-order only since the start of the year.

In more recent weeks we’ve been forced to place all sizes and strengths of our bottled oil on Pre-order only.

This was partly due to an unexpected surge in sales, but also due to a logistics problem over our supply of glass bottles, meaning we were unable to keep up with demand.

The good news is that during this time we’ve also been busy behind the scenes preparing three freshly-pressed batches of oil ready for the year ahead, and we promise it will have been worth the wait!

Whether you’ve already placed a Pre-order with us, or if you’re considering placing a new Pre-order, please read the below information carefully as it contains important information on availability and despatch dates which will vary based on when your order was/is placed. This information will update frequently until the Pre-ordering system is removed.

Ordered Before Midnight on 1st Feb?

A little later than previously advised, but our glass bottles finally arrived on Weds 2nd Feb (happy dance!), and we began filling bottles immediately, ready for despatch.

With several thousand orders to fulfil, we advised that we’d need you to bear with us for just a little longer whilst we processed your orders.

Initially our focus was on bottling enough oil to fulfil Pre-orders placed prior to midnight on 1st February.

Well-aware that many of you had been waiting a while, we worked around the clock to ensure those orders were fulfilled as soon as possible, whilst at the same time advising that realistically, it may take us a couple of days to clear the backlog, and that to keep things fair we’d be preparing orders by the date of which they were received.

We’re happy to advise that all of those orders have now all been processed.

If you have not yet received your order, or have not at least received a despatch confirmation email – please check your Junk/Spam folder as this should have been with you by Friday (4th Feb) evening latest. Failing that, please drop us an email along with your order number so that we can investigate.

Ordered After Midnight on 1st Feb?

Eager to not to provide customers with any false hopes over availability & shipping times of our bottled oil…

We placed all of our bottled oils back on Pre-order only.

Anyone who Pre-ordered bottled oil after midnight on Tuesday 1st Feb and before midnight on Friday 4th Feb should expect to have their orders despatched on or before Wednesday 9th Friday 11th February.

***Update: We managed to despatch the vast majority of these orders on or before Wednesday 9th (our original aim), but there are some that will be a day or two late going out. We are prioritising the few that remain by working around the clock to despatch ASAP***

  • If you’ve already received your order, great!
  • If you’ve received an order despatch confirmation email from us but not yet received your order, rest assured it’s on its way to you via the shipping service that you selected at checkout.
  • Anyone that has not yet received an order despatch confirmation email – this will be with you as soon as your order is shipped. This should be with you by Wednesday 9th no later than Friday 11th Feb. Please note that these emails can arrive right up until midnight on the day of despatch. If you have not received a despatch confirmation email from us by Thursday 10th Friday 11th Feb, please check your Junk/Spam folder. Failing that, please drop us an email along with your order number so that we can investigate.

Ordered After Midnight on 4th Feb?

We seem to have under-estimated the sheer demand for our bottled oil since the start of the year, and coupled with the Pre-order backlog that we’re still trying to clear…

We’ve again had to place all of our bottled oils back on Pre-order only.

As with our previous rounds of Pre-ordering – until we get back on top of stock levels we remain reluctant to give customers false hopes over availability & shipping times of bottled oil. And so with this in mind…

Anyone Pre-ordering bottled oil after midnight on Friday 4th Feb and before midnight on Friday 11th Thursday 10th Feb should expect to have their orders despatched on or before Monday 14th Friday 11th February.

  • Anyone that has not yet received an order despatch confirmation email – this will be with you as soon as your order is shipped. This will be with you by Monday 14th Friday 11th February. Please note that these emails can arrive right up until midnight on the day of despatch. If you have not received a despatch confirmation email from us by Monday 14th Friday 11th February, please check your Junk/Spam folder. Failing that, please drop us an email along with your order number so that we can investigate.

We’ve already moved this availability date forward and if we can bring it forward further, we will. With lessons learnt in previous rounds of Pre-ordering, we’re trying not to give any further false hopes over despatch dates.

We appreciate this is not ideal – it’s also rather frustrating for us as it means we’re unable to offer the same level of service (same-day despatch) that we have for so many years.

Due to problems beyond our control however we’re doing the best we can in what can only be described as difficult circumstances.

As a thank you for your continued patience we’ve once again extended the discounts on bottled oil Pre-orders (discount codes can be found below).

Alternatively, our Black Seed Oil Capsules are in stock, ready for immediate despatch, and we have extended the Buy 2 Get 1 FREE Discount Code until midnight on Thursday 10th Feb.

Important Changes to the Pre-Ordering Process

With a clear timeline of product availability now confirmed (below), we’ve made some changes to the Pre-ordering process.

Previously, Pre-orders of bottled oil could only be ordered separately – which we know caused much frustration for customers during Checkout.

As of Monday 7th Feb this is no longer required.

You can now place mixed orders of Bottled Oil (Pre-order) and in stock products together in a single order.
However, please note that if your order does contain Pre-order products (bottled oil), your order will be subject to the Pre-order despatch times outlined above.

If you require non Pre-order products to be despatched sooner, you must place a separate order for those products so that they can be despatched separately.

Normal Service Resumed?

We’re pleased to announce that the Pre-ordering system was fully-removed from our website at midnight on Thursday 10th February.

All strengths & sizes of our bottled oil are now re-stocked and available for immediate despatch from Friday onwards, with next working day delivery options available at Checkout.

Thank you, and Sorry…

We’d like to take this opportunity to apologise for any inconvenience that our logistics issues & stock shortages may have caused for our customers over the last few weeks.

Being the most challenging period since our company’s formation many years ago, it’s been a learning experience for us too.

Everything seemed to happen very quickly and such only a small workforce, rolling out a Pre-ordering system quickly, trying to keep customers updated, together with dealing with logistics, the preparation of three new batches of oil, bottling of that oil, and trying to keep up with customer support requests – has been very challenging for us to say the least.

We make no excuse however. Some mistakes were made on our part when it came to the issuing of product availability and/or accurate despatch dates to some customers, and we have to hold our hands up to that.

We know that many of you rely on our products as part of your everyday diet and we must stress that we are (and have been) doing everything in our power to ensure all products are back in stock and ready to ship as soon as humanly-possible.

From the bottom of our hearts – thank you all so much for the patience, love, and the immense support that you have shown us over these last few difficult weeks. It’s been greatly appreciated.

And to those of whom we let down further by providing you with incorrect information over availability/despatch dates, we apologise profusely.

In the next week or two once we’re fully back on track, we will look at ways of which we can ‘give back’ to our customers as our way of saying thanks for your support. So keep your eyes peeled for some red hot deals coming your way real soon.

In the meantime, you can find those Pre-order discount codes below…

Pre-Order & Save £££’s

These offers have now expired.

Anyone placing Pre-orders for our bottled oil can benefit from these exciting discounts (which also work in conjunction with our Multi-buy pricing for even further savings)!

When stacking the above discounts with Multi-buy, these codes make for some excellent savings.
And of course you know that by Pre-ordering, the oil you receive will be freshly-pressed and poured, with a good shelf-life, making this a great time to stock up.

Discount Code Terms & Conditions

These discount codes expired at midnight on Thursday 10th February.

All of the above discount codes can be stacked with Multi-buy for even further savings (buy 2 or more of the same product). They cannot however be used in conjunction with any other discount code or offer.

The £5 OFF 250ml Super-Strength Oil and £10 OFF £500ml Super-Strength Oil discount codes can be used multiple times, but can only be redeemed once per customer, per transaction.

Discount codes must be applied prior to completing checkout, and cannot be added after the order has been placed.
– Therefore please ensure the discount is showing prior to making payment.

Trade and Wholesale customers are excluded from these offers.