Our guarantee

With consistently-good feedback from customers over the years, alongside many years of research & development; we have great confidence in our products and are therefore proud to offer a full 30 day money-back guarantee across our entire product range.

Our money-back guarantee allows you to return a product to us within 30 days of your order being placed (even if the packet or bottle is open), and receive a full refund. 

The only exception to our money-back guarantee is in cases of bulk orders, and therefore we recommend that you only purchase one item, and in the smallest-size and quantity available.

For example: single purchases of 100ml bottles, 60 capsule refill packs, and single packs of Nigella seeds or Powder are all eligible under our money-back guarantee, providing only a single item is purchased. Multi-buy purchases of these products are all excluded from our guarantee (but are still eligible for return under our standard Returns policy).

250ml bottles, 500ml bottles and Capsule Max-packs are all excluded from our money-back guarantee (but are still eligible for return under our standard Returns policy).

One refund max per customer.
Refund refers to product refund only. Any optional shipping upgrades will not be refunded.
Our Money-back Guarantee also covers International orders under the same terms set out above – however International Shipping costs will not be refunded.

So what do you have to lose? Love it or your money back!

If for any reason you are unhappy, whether it be with a product or the service you have received – please Contact Us and let’s try work things out.

If you remain unhappy with your purchase, you may simply return the item(s) to us for a full refund.

In the event of a return, please be sure to follow our Returns Process which you can find by clicking this link. Failure to do so may result in a delay with your refund being processed.