CURRENT RESPONSE TIMES ARE 2-5 BUSINESS DAYS.
We kindly ask that you refrain from sending chaser emails, since this will only further-delay a response. Thanks for your patience.
CONTACTING US ABOUT A PRE-ORDER?
Please note that we cannot under any circumstances apply changes to Pre-orders – this includes applying any discounts after the order has been placed – please do not ask. If you made a boo-boo, we would advise that you re-order and then arrange a Return for the original order once it arrives (you will have 30 days from the date of despatch to do this). Or if you ordered less than 48hrs ago – use the form below to request cancellation of your order. If more than 48hrs have already passed – it can no longer be cancelled. Cancellations apply to Pre-orders only.
DROP US AN EMAIL
WRITE TO US
NOTE: We are an online business & do not have a physical shop that you can visit or collect orders from.
If you wish to write to us can do so at the following address:
The Black Seed Oil Co.,
Unit 2, 4 Blenheim Court,
Peppercorn Close,
Peterborough,
Cambridgeshire,
PE1 2DU
United Kingdom
CALL US
*** PLEASE SEE NOTE AT THE TOP OF THE PAGE ***
As of February 2018, Customer Support is no longer provided by phone. Please drop us an email by completing the form above and your query will be dealt with in a timely manner.
0208 123 32 35
+44 208 123 32 35 (International)