DESPATCH & SHIPPING INFO
ALL UK ORDERS SHIP FREE +
FREE NEXT DAY UPGRADE OVER £35
Same day despatch — Order by 5pm Mon-Fri*
🇬🇧 UK Shipping Options »
✈️ International shipping »
📌 Updates regarding despatch, shipping and holiday closures can be found on our noticeboard.
UK SHIPPING OPTIONS
Please check the service details for your chosen shipping service before completing Checkout to ensure it meets your requirements. Once an order has been placed, the selected shipping service cannot be changed. If your order is required urgently, please choose the appropriate shipping service at Checkout.
| ORDER VALUE | |||
|---|---|---|---|
| UNDER £20 | OVER £20 | OVER £35 | |
| ECONOMY | FREE | X | X |
| STANDARD TRACKED | £1.99 | FREE | X |
| PRIORITY TRACKED | £3.49 | £3.49 | FREE |
| GUARANTEED NEXT DAY | £12.99 | £12.99 | £12.99 |
SERVICE DETAILS
TRACKED UPGRADES: We have subsidised the cost of the Standard Tracked, Priority Tracked, and Guaranteed Next Day services. These services are fully-tracked & come with an estimated delivery time window on the day of arrival. You can also re-arrange delivery to a different day if you’re not going to be home and don’t wish for your parcel to be left in a safe place. These services also include email/ txt notifications to help keep you updated every step of the way.
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ECONOMY — WITHIN 7 WORKING DAYS (FREE)
FREE no-rush delivery. We’ll despatch your order using a service of our choosing, with delivery within 7 working days. Please note that this is not a tracked service. If you require tracking or need your order sooner, please select one of the tracked services instead.
STANDARD TRACKED — 2-3 WORKING DAY DELIVERY AIM (£1.99 OR FREE OVER £20)
Orders shipped via this service are sent using Royal Mail Tracked48. This is a fully tracked service with a delivery aim of 2–3 working days from despatch and provides greater visibility and control over your delivery. Around 98% of Tracked48 parcels arrive within this timeframe, although delivery may take a little longer during peak shopping and holiday periods.
PRIORITY TRACKED — NEXT WORKING DAY DELIVERY AIM (£3.49 OR FREE OVER £35)
Orders shipped via this service are sent using Royal Mail Tracked24. This is a fully tracked, priority service with a next working day delivery aim. Around 99% of Tracked24 parcels arrive the next working day from despatch. As this service is prioritised by the carrier, delays during peak shopping and holiday periods are usually minimal.
GUARANTEED NEXT DAY TRACKED – ROYAL MAIL GUARANTEED (£12.99)
If you need to guarantee next day delivery, this is the ONLY shipping service we offer with a guaranteed delivery timeframe. The delivery guarantee applies from the date of despatch.** Please note the earlier cut-off time for this service : orders placed before 4pm Monday–Friday are normally despatched the same day, for guaranteed delivery the following day (Tuesday–Saturday).** In the unlikely event that delivery is not attempted within the guaranteed timeframe, please contact us and we’ll refund the shipping charge. This service is unavailable to some postcodes. A valid mobile telephone number must be provided when selecting this service.
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Postcode exceptions apply.
IS YOUR ADDRESS CORRECT?
Please ensure your shipping address is correct before placing your order. Your order will be despatched to the shipping address provided during Checkout, and it remains your responsibility to ensure that this information is complete and accurate. We cannot accept responsibility for delivery problems resulting from an incorrect or incomplete address provided with your order.
💡 Just placed an order and spotted a mistake with your shipping address? Please follow the instructions in your Order Confirmation email as soon as possible and we’ll do our best to help.
If an incorrect or incomplete address provided with your order results in the parcel being delivered to the wrong location, you will need to resolve the matter directly with the carrier and/or recipient. Unfortunately, we are unable to recover parcels that have been delivered in accordance with the address provided. If an incorrect or incomplete address results in your parcel being returned to us as ‘Return to Sender’, your order will be refunded within 10 working days of the parcel being received back by us. Any shipping charges paid with the original order are non-refundable.
DELIVERY DELAYS
Nobody likes delays, least of all us, which is why we work hard to ensure all orders are despatched when we say they will be. Once an order has been despatched and entered the carrier’s delivery network, however, occasional delays can occur which are beyond our direct control.
NEED DELIVERY BY A PARTICULAR DAY?
Select the ‘Guaranteed Next Day’ service during Checkout and check our current despatch schedule above. UK customers only (terms apply).
NEED HELP WITH AN EXISTING ORDER?
WE’RE HERE TO HELP!
If you’ve not received your order and believe that something may be wrong, see here.
DELIVERY RESPONSIBILITY
All UK orders are shipped using Royal Mail delivery services, and customers can manage their delivery preferences directly with Royal Mail. This may include choosing a preferred Safeplace, requesting delivery to a neighbour or collection point, or redirecting a parcel where available.
If you provide delivery instructions directly to the carrier — including nominating a Safeplace, neighbour, collection point or alternative delivery location — you accept responsibility for the parcel once it has been delivered in accordance with those instructions. We cannot accept responsibility for loss or theft occurring after delivery has been completed in accordance with a delivery instruction provided by you.
You can review and manage your delivery preferences using the Royal Mail app.
For full details, please refer to our Terms & Conditions.
POSTCODE EXCEPTIONS
Some UK postcode areas are subject to extended delivery times due to their location. This particularly applies to parts of the Scottish Highlands and Islands, Northern Ireland, the Isle of Man and other remote areas. The following postcode areas may therefore take longer than the delivery times stated above:
AB, BT, HS, IM, IV, KW, ZE, DD9–DD11, DG5–DG9, FK17–FK21, KA27–KA30, KY10, KY14–KY16, PA20–PA38, PA41–PA49, PA60–PA78, PA80, PH5–PH9, PH11–PH13, PH15–PH26, PH30–PH50, PO30–PO41, TD5, TD15, TR21–TR25
The delivery times shown for our shipping services should not be considered applicable where a postcode-specific delivery exception applies. Please note this list is subject to change at any time and therefore we recommend that you refer to the carriers own website for the most up-to-date information.
ADDITIONAL TERMS
Delivery times are calculated from the date of despatch, rather than the date on which an order is placed. References to a ‘next working day’ therefore mean the next working day following despatch. We observe the UK public holiday calendar.
During particularly busy shopping periods, including Black Friday/Cyber Week, Christmas and New Year, and around UK public holidays, delivery may take longer than usual. Public holidays, carrier strikes, extreme weather, service closures and other circumstances beyond our or the carrier’s reasonable control may also affect despatch and delivery times.
*Same-day despatch applies to eligible UK orders placed before the advertised cut-off on normal working days. International orders are excluded. Our normal opening hours and same-day despatch cut-off may occasionally be subject to change due to operational requirements, planned closures, internal works, adverse weather or other circumstances affecting our ability to process and despatch orders. Where this occurs, any temporary changes to our normal despatch schedule will be displayed within the Despatch & Shipping Info section at the top of this page. Please refer to this information before ordering for our current despatch schedule.
**Guaranteed Next Day guarantees the delivery timeframe from despatch; it does not guarantee that an order will be despatched on the day it is placed. Our normal 4pm Monday–Friday same-day despatch cut-off for this service may be subject to change in accordance with our current despatch schedule. Where the despatch schedule has been temporarily changed, the delivery guarantee will apply from the date the order is subsequently despatched. Please refer to the Despatch & Shipping Info section at the top of this page for our current despatch schedule.
Back-ordered and pre-ordered products are excluded from our normal same-day despatch service. These products will be despatched in accordance with the estimated despatch or availability date displayed on our website and/or provided at Checkout at the time the order is placed.
References throughout our website to Royal Mail Tracked24, Royal Mail Tracked48, Next Working Day Delivery and Guaranteed Next Day apply to UK deliveries only.
In the event of carrier strikes, service closures or other circumstances preventing us from using the advertised carrier, we reserve the right to despatch orders using an alternative carrier where necessary.