All UK orders are shipped free of charge via Royal Mail 1st Class. (Next day delivery upgrade also available during checkout).
All orders placed before 5pm Monday-Friday are dispatched same-day. Orders placed after 5pm Monday-Friday will usually* be shipped the following working day.
*In some cases we’re able to despatch orders same-day right up until 6:30pm, however this remains at our discretion and depends largely on when Royal Mail come to collect our parcels. We will always update the site if we’re able to dispatch beyond 5pm – simply check the blue notice at the top of this page.
Please note that we are based in the UK and we adhere to the UK public holiday calendar, so please allow a few days extra for delivery during public holiday or busy shopping periods (namely Easter, Christmas, New Year, Black Friday week, Cyber Monday week, etc).
We despatch orders via Royal Mail 1st Class – unless you upgrade to the Royal Mail Tracked24 service during checkout. 1st Class is not a fully-tracked service and will offer confirmation of delivery only.
We have subsidised the cost of the Tracked24 service for our customers and we highly recommend using this option if you require an order urgently, or if you wish to monitor the progress of your parcel through the delivery network. Tracked24 is a fully-tracked service with delivery day/time estimates (and the option for you to re-arrange). Also, if you provide a mobile phone number at checkout, as well as email notifications from Royal Mail, you will also receive txt message notifications regarding your shipment.
An upgrade to Royal Mail Tracked24 will cost you just £2.95 per order, regardless of order size. This is a largely-subsidised price and we would advise you to take advantage of this if you wish to have more control of your delivery (or require it urgently).
Alternatively, if you spend over £25 in a single order we will automatically upgrade your shipping method to Tracked24 free of charge.
Bulk orders weighing over 5KG will usually be despatched using a courier service such as UPS or TNT and these orders tend to be delivered the next working day from despatch. This may result in a 1 day delay in your order being despatched due to us having to book the collection one day prior to despatch. Again if we feel the need to use a courier service, this will be at no extra cost to yourself and we will be sure to notify you.
99% of orders sent via Royal Mail 1st Class tend to reach customers within 1-3 working days, athough this is not a guaranteed delivery timeframe and occasionally it can take a while longer longer.
Once we’ve handed your order over to the delivery company please bear in mind that it is then beyond our control. If for any reason you do not receive your order within 10 working days and have not received a calling card through your letterbox, please get in contact with us and we will happily chase things up for you.
A parcel will not be deemed ‘lost’ or ‘missing’ until 10 working days have passed (from despatch). This is Royal Mail policy which means we cannot submit a claim until this time has passed.
For Royal mail Tracked24, please contact us if you have not received your order within 2 working days as we are able to chase this up sooner.
Any damages must be reported to us within 48hrs of delivery. Do not discard of any items unless we authorise you to do so – regardless if they are damaged or not.
In the very unlikely event that your parcel is deemed lost or missing – a replacement or full refund will be offered.
In the event your parcel arrives damaged, we will of course cover return shipping costs and also offer you a full refund or replacement.
Currently our website only supports shipping to the United Kingdom. We will shortly be implementing International Shipping options, but in the meantime if you live outside of the United Kingdom and wish to place an order, please drop us a message and we will be more than happy to accommodate. Be sure to state which product(s) and quantities you require, along with your full shipping address – this will allow us to provide an accurate shipping quote in a more timely manner.
International orders are fully trackable and also require a signature upon delivery. International orders usually take between 2-10 working days to reach their destination, dependant on where in the world you are.
Please note that due to country restrictions, Nigella Sativa Seeds and Powder cannot be shipped outside of the UK.