Customer Support

ARE YOU LOOKING FOR HELP WITH SHIPPING?
If you have a question regarding shipping or shipment tracking, you must go back and select the shipping inquiry option. Failure to do so will result in a delayed response.

*** IMPORTANT - PLEASE READ BEFORE CONTACTING US ***

If you opted for ECONOMY shipping, your order can take up to 10 working days to arrive.
Typically, orders shipped via this service will arrive within 2-5 working days from despatch, however this is not guaranteed and until 10 working days have passed the carrier will only deem the parcel to be 'delayed' opposed to 'lost'.
If you have not received your order after 10 working days from despatch, get in touch so that we can investigate.
Note: your despatch date is the date of which you receive your despatch confirmation email, not the date of which you placed the order. Working days are Mon-Fri.

If you opted for STANDARD TRACKED shipping, this service comes with a 2-3 working day delivery aim.
Note this is only a delivery aim and is not guaranteed to arrive within this timeframe. Around public holidays or busy sales periods there may be delays. In the unlikely event you have not received your order 7 working days from despatch, or if there appears to be a problem with your tracking information, please reach out and we can investigate.

If you opted for PRIORITY TRACKED shipping, this service comes with a next working day delivery aim.
It is very rare that there will be delays with this service, but please note that it comes with a next working day delivery aim, and not a next day Guarantee. Around public holidays and busy sales periods there may be a short delay, but such delays with this service are usually kept to a minimum since it is prioritised by the carrier. In the unlikely event you have not received your order 5 working days from despatch, or if there appears to be a problem with your tracking information, please reach out so that we can investigate.

If you opted for the Guaranteed Next Working Day service at checkout, your order will arrive next working day, GUARANTEED.
In the unlikely event you have not received your order by 7PM on the next working day from despatch, or if there appears to be a problem with your tracking information, please reach out so that we can investigate.

We work hard to ensure all orders are despatched in-line with our shipping policy. We can take no responsibility for delays in the delivery network, and can only advise customers to select a suitable shipping service during Checkout.