Customer Support

Welcome to our online support center. All customer support is provided via email. To get in touch, please complete form below.

NOTICEBOARD

SHIPPING TO THE USAShipping to the US is currently On Hold due to the new tariffs put in place by President Trump. This is not because of the tariffs themselves, but because shipping providers need to update their systems so that Customs data can be provided correctly.

Currently, all shipping platforms have withdrawn their shipping services to the USA whilst they scramble to adapt their systems. The withdrawal of shipping options was dropped on us without any prior notice and our hands are of course now tied until services are reinstated. Our main shipping partners (Royal Mail) have started to roll out a solution (in an industry first), but this is currently not available to all customers. We believe this to be rectified week commencing Monday 1st September — after which we will despatch your order. If you have already placed an order which hasn’t yet been despatched – you can if you prefer, submit a cancellation request using the form below. Apologies for the inconvenience and thanks for bearing with us.

BANK HOLIDAY CLOSURE: MON 25TH AUGWe will be closed on Monday 25th August due to the public holiday. If you place an order BEFORE 5pm on Fri 22nd, we will despatch same day. If you order AFTER 5pm on Fri 22nd, we will despatch your order once we reopen on Tues 26th.

📢 NEW! — CAPSULE STOCK UPDATEOur latest announcement can be found here.

PRODUCT PRICING REVIEW 2025You may have noticed that we’ve updated our product pricing recently. Details can be found here.

MULTI-BUY SCHEME COMES TO AN ENDWondering what happened to Multi-buy? View Announcement.

UPCOMING CLOSURE: FRI 25TH JULYWe will be closed on Friday 25th July due to having internal works carried out at our premises.
If you Order BEFORE 5pm on Thurs 24th, we will despatch same day. If you place an order AFTER 5pm on Thurs 24th, we will despatch your order once we reopen on Monday 28th July.

HOLIDAY CLOSURE NOTICEPlease note we will be closed for the Spring Bank Holiday on Monday 26th May. Additionally we will closed on Tuesday 27th May whilst we focus on preparing Capsule stock. Therefore, if you place an order after 5pm on Friday 23rd May, your order will be shipped on Wednesday 28th May. Normal same day despatch will also resume from this date. Thanks for your understanding.

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The Black Seed Oil Co.,
Little Acre,
South Drove,
Spalding,
Lincolnshire,
PE11 3BD
United Kingdom