LAST UPDATED: 13:20, SATURDAY 12TH FEBRUARY, 2022.
All products are now back in stock & ready for immediate despatch, with next day delivery options available at checkout.
Placed a Pre-order in the last few weeks?
ALL PRE-ORDERS HAVE NOW BEEN DESPATCHED.
Already Pre-ordered? Here’s the Short Version…
- As of Friday 11th February, we can confirm that ALL Pre-orders have now been despatched via your chosen shipping method.
- If you believe there is an issue with your existing Pre-order please read the below information thoroughly before reaching out to us.
- The Pre-ordering system was removed from our website as of midnight on Thursday 10th Feb.
- Pre-order discount codes expired at midnight on Thursday 10th Feb.
- All products are (at time of writing) in stock and ready for immediate despatch.
- Over the weekend (12th-13th Feb) we will work hard to increase stock levels ready for the weeks ahead.
- You can now proceed with confidence knowing that things are fully back to normal.
- Thanks for your patience over the last few weeks and apologies for any disruption caused during this time.
For your reference you can still see historic updates below.
The following information applies to Bottled Oil only and updates will be provided periodically, so please check back for any changes.
Our Capsules, Seeds & Powder remain fully-stocked & ready for immediate despatch.
Bottled Oil: Stock Update & Pre-Orders
As many of you will be aware we’ve faced problems with packaging supplies recently.
This resulted in some of our bottled oils being made available on Pre-order only since the start of the year.
In more recent weeks we’ve been forced to place all sizes and strengths of our bottled oil on Pre-order only.
This was partly due to an unexpected surge in sales, but also due to a logistics problem over our supply of glass bottles, meaning we were unable to keep up with demand.
The good news is that during this time we’ve also been busy behind the scenes preparing three freshly-pressed batches of oil ready for the year ahead, and we promise it will have been worth the wait!
Whether you’ve already placed a Pre-order with us, or if you’re considering placing a new Pre-order, please read the below information carefully as it contains important information on availability and despatch dates which will vary based on when your order was/is placed. This information will update frequently until the Pre-ordering system is removed.
Ordered Before Midnight on 1st Feb?
A little later than previously advised, but our glass bottles finally arrived on Weds 2nd Feb (happy dance!), and we began filling bottles immediately, ready for despatch.
With several thousand orders to fulfil, we advised that we’d need you to bear with us for just a little longer whilst we processed your orders.
Initially our focus was on bottling enough oil to fulfil Pre-orders placed prior to midnight on 1st February.
Well-aware that many of you had been waiting a while, we worked around the clock to ensure those orders were fulfilled as soon as possible, whilst at the same time advising that realistically, it may take us a couple of days to clear the backlog, and that to keep things fair we’d be preparing orders by the date of which they were received.
We’re happy to advise that all of those orders have now all been processed.
If you have not yet received your order, or have not at least received a despatch confirmation email – please check your Junk/Spam folder as this should have been with you by Friday (4th Feb) evening latest. Failing that, please drop us an email along with your order number so that we can investigate.
Ordered After Midnight on 1st Feb?
Eager to not to provide customers with any false hopes over availability & shipping times of our bottled oil…
We placed all of our bottled oils back on Pre-order only.
Anyone who Pre-ordered bottled oil after midnight on Tuesday 1st Feb and before midnight on Friday 4th Feb should expect to have their orders despatched on or before Wednesday 9th Friday 11th February.
***Update: We managed to despatch the vast majority of these orders on or before Wednesday 9th (our original aim), but there are some that will be a day or two late going out. We are prioritising the few that remain by working around the clock to despatch ASAP***
- If you’ve already received your order, great!
- If you’ve received an order despatch confirmation email from us but not yet received your order, rest assured it’s on its way to you via the shipping service that you selected at checkout.
- Anyone that has not yet received an order despatch confirmation email – this will be with you as soon as your order is shipped. This should be with you
by Wednesday 9th no later than Friday 11th Feb. Please note that these emails can arrive right up until midnight on the day of despatch. If you have not received a despatch confirmation email from us by Thursday 10th Friday 11th Feb, please check your Junk/Spam folder. Failing that, please drop us an email along with your order number so that we can investigate.
Ordered After Midnight on 4th Feb?
We seem to have under-estimated the sheer demand for our bottled oil since the start of the year, and coupled with the Pre-order backlog that we’re still trying to clear…
We’ve again had to place all of our bottled oils back on Pre-order only.
As with our previous rounds of Pre-ordering – until we get back on top of stock levels we remain reluctant to give customers false hopes over availability & shipping times of bottled oil. And so with this in mind…
Anyone Pre-ordering bottled oil after midnight on Friday 4th Feb and before midnight on Friday 11th Thursday 10th Feb should expect to have their orders despatched on or before Monday 14th Friday 11th February.
- Anyone that has not yet received an order despatch confirmation email – this will be with you as soon as your order is shipped. This will be with you by
Monday 14th Monday 14th
We’ve already moved this availability date forward and if we can bring it forward further, we will. With lessons learnt in previous rounds of Pre-ordering, we’re trying not to give any further false hopes over despatch dates.
We appreciate this is not ideal – it’s also rather frustrating for us as it means we’re unable to offer the same level of service (same-day despatch) that we have for so many years.
Due to problems beyond our control however we’re doing the best we can in what can only be described as difficult circumstances.
As a thank you for your continued patience we’ve once again extended the discounts on bottled oil Pre-orders (discount codes can be found below).
Alternatively, our Black Seed Oil Capsules are in stock, ready for immediate despatch, and we have extended the Buy 2 Get 1 FREE Discount Code until midnight on Thursday 10th Feb.
Important Changes to the Pre-Ordering Process
With a clear timeline of product availability now confirmed (below), we’ve made some changes to the Pre-ordering process.
Previously, Pre-orders of bottled oil could only be ordered separately – which we know caused much frustration for customers during Checkout.
As of Monday 7th Feb this is no longer required.
You can now place mixed orders of Bottled Oil (Pre-order) and in stock products together in a single order.
However, please note that if your order does contain Pre-order products (bottled oil), your order will be subject to the Pre-order despatch times outlined above.
If you require non Pre-order products to be despatched sooner, you must place a separate order for those products so that they can be despatched separately.
Normal Service Resumed?
We’re pleased to announce that the Pre-ordering system was fully-removed from our website at midnight on Thursday 10th February.
All strengths & sizes of our bottled oil are now re-stocked and available for immediate despatch from Friday onwards, with next working day delivery options available at Checkout.
Thank you, and Sorry…
We’d like to take this opportunity to apologise for any inconvenience that our logistics issues & stock shortages may have caused for our customers over the last few weeks.
Being the most challenging period since our company’s formation many years ago, it’s been a learning experience for us too.
Everything seemed to happen very quickly and such only a small workforce, rolling out a Pre-ordering system quickly, trying to keep customers updated, together with dealing with logistics, the preparation of three new batches of oil, bottling of that oil, and trying to keep up with customer support requests – has been very challenging for us to say the least.
We make no excuse however. Some mistakes were made on our part when it came to the issuing of product availability and/or accurate despatch dates to some customers, and we have to hold our hands up to that.
We know that many of you rely on our products as part of your everyday diet and we must stress that we are (and have been) doing everything in our power to ensure all products are back in stock and ready to ship as soon as humanly-possible.
From the bottom of our hearts – thank you all so much for the patience, love, and the immense support that you have shown us over these last few difficult weeks. It’s been greatly appreciated.
And to those of whom we let down further by providing you with incorrect information over availability/despatch dates, we apologise profusely.
In the next week or two once we’re fully back on track, we will look at ways of which we can ‘give back’ to our customers as our way of saying thanks for your support. So keep your eyes peeled for some red hot deals coming your way real soon.
In the meantime, you can find those Pre-order discount codes below…
Pre-Order & Save £££’s
These offers have now expired.
Anyone placing Pre-orders for our bottled oil can benefit from these exciting discounts (which also work in conjunction with our Multi-buy pricing for even further savings)!
When stacking the above discounts with Multi-buy, these codes make for some excellent savings.
And of course you know that by Pre-ordering, the oil you receive will be freshly-pressed and poured, with a good shelf-life, making this a great time to stock up.
Discount Code Terms & Conditions
These discount codes expired at midnight on Thursday 10th February.
All of the above discount codes can be stacked with Multi-buy for even further savings (buy 2 or more of the same product). They cannot however be used in conjunction with any other discount code or offer.
The £5 OFF 250ml Super-Strength Oil and £10 OFF £500ml Super-Strength Oil discount codes can be used multiple times, but can only be redeemed once per customer, per transaction.
Discount codes must be applied prior to completing checkout, and cannot be added after the order has been placed.
– Therefore please ensure the discount is showing prior to making payment.
Trade and Wholesale customers are excluded from these offers.
Super Strength Black Seed Oil - 500ml Bottle
Super Strength Black Seed Oil Capsules (Vegan) - Refill Pack
Super Strength Black Seed Oil - 100ml Bottle
Super Strength Black Seed Oil Capsules (Vegan) - Max Pack