DESPATCH & SHIPPING INFO
📦 ALL UK ORDERS SHIP FREE +
⭐️ FREE NEXT DAY UPGRADE OVER £25!
🚚 Same day despatch (5pm Mon-fri)*
🇬🇧 UK Shipping Options »
✈️ International shipping »
NOTICEBOARD
📌 Updates & announcements regarding despatch, shipping, holidays & closures, etc, can all be found on our noticeboard via the link below.
📢 FRIDAY 19TH SEP: CLOSED
We’re currently working on a new batch of Capsules, and we’re trying hard to ensure these can be made available to purchase in the coming weeks. To help us keep this on track, we’ll be closed for business on Friday 19th Sep.
⏰ Order before 9am on Fri 19th Sep & your order will be despatched same day.
⚠️ Orders placed after 9am on Fri 19th Sep will be despatched when we re-open on Monday 22nd Sep.
UK SHIPPING OPTIONS
Please be sure to check the terms of the service you opt for before completing Checkout as this cannot be changed once the order has been placed. If you require an order urgently, you must select a suitable shipping service during checkout.
| ORDER VALUE | |||
|---|---|---|---|
| UNDER £16 | OVER £16 | OVER £25 | |
| ECONOMY | FREE | X | X |
| STANDARD TRACKED | £1.50 | FREE | X |
| PRIORITY TRACKED | £2.95 | £2.95 | FREE |
| GUARANTEED NEXT DAY | £7.95 | £7.95 | £7.95 |
ECONOMY — WITHIN 7 BUSINESS DAYS (FREE)
FREE no-rush delivery. We’ll despatch your order via a service of our choosing, and get your order to you within 7 working days. Note this is not a tracked service. If you’re not prepared to wait this long, please select one of the tracked services instead.
UPGRADE TO TRACKED SHIPPING…
We have subsidised the cost of the Standard Tracked, Priority Tracked, and Guaranteed Next Day upgrades. These upgraded services are fully-tracked & come with an estimated delivery time window on the day of arrival. You can also re-arrange delivery to a different day if you’re not going to be home and don’t want your parcel to be left in a safe place (unavailable for Guaranteed Next Day). These services also include email/ txt notifications to keep you updated every step of the way.
STANDARD TRACKED — 2-3 BUSINESS DAY DELIVERY AIM (£1.50 OR FREE OVER £16)
Orders shipped via this service are sent Royal Mail Tracked48. We advise opting for this upgrade if you wish to have more control over your delivery. This is a fully-tracked service with a 2-3 working day delivery aim. 98% of Tracked48 parcels will arrive 2-3 working days from despatch, but may take a little longer around peak shopping and holiday periods.
PRIORITY TRACKED — NEXT WORKING DAY DELIVERY AIM (£2.95 OR FREE OVER £25)
Orders shipped via this service are sent Royal Mail Tracked24. We advise using this service if you wish to have more control over your delivery and also wish for your order to arrive more quickly. This is a fully-tracked service with a next working day delivery aim. 99% of Tracked24 parcels arrive next working day from despatch. This service is prioritised by the carrier, so around peak shopping & holiday periods, any delays should be minimal.
GUARANTEED NEXT WORKING DAY TRACKED (INCLUDES SATURDAY) – ROYAL MAIL GUARANTEED (£7.95)
This is the only service which guarantees delivery within a specific timeframe.
If you need to guarantee delivery by a specific day, this is the service for you. Guaranteed Next Day is available Mon-Fri* only, for delivery Tues-Sat. In the extremely unlikely event that next working day delivery is not attempted, contact us and we’ll refund your postage.** This service is unavailable to some postcodes.*** A valid mobile telephone number must be provided when opting for this service.
UK POSTCODE EXCEPTIONS
Kindly note, orders being sent to the following areas/ postcodes may take a day or two longer to arrive:
AB, BT, HS, IM, IV, KW, ZE, DD9–DD11, DG5–DG9, FK17–FK21, KA27–KA30, KY10, KY14–KY16, PA20–PA38, PA41–PA49, PA60–PA78, PA80, PH5–PH9, PH11–PH13, PH15–PH26, PH30–PH50, PO30–PO41, TD5, TD15, TR21–TR25
This is due to Royal Mail service limitations. Please refer to their website for additional info.
ADDITIONAL TERMS
Around busy shopping periods such as Black Friday & Cyber Week, Christmas & New Year, and around UK Public Holidays, these services are of course still subject to delays. *Next working day is deemed the next working day from despatch, not from the day of which you place the order. Public Holidays, Strike action, extreme weather conditions, closures or unforeseen circumstances beyond our (or our carriers) control will not count as working days. We would advise checking the carriers website for the latest service information prior to purchasing this service. *We adhere to the UK public holiday calendar. Please allow a few days extra for delivery during and around public holidays & busy shopping periods (such as Easter, Christmas, New Year, Black Friday week, Cyber Monday week, etc). *On occasion there may be delays beyond our control and so this remains subject to any updates being published at the top of this page. likewise if we’re able to despatch beyond 5pm on any given day, a notice will appear at the top of this page advising of that days cut-off time. Back-ordered and Pre-ordered products are excluded from same-day despatch – these will be despatched on the date provided to you at checkout or in terms which will be displayed publicly on our website at the time of ordering. Any references to 24hr Delivery/ Next Working Day Delivery/ Tracked24/ Tracked48/ Guaranteed Next Day throughout our website, apply to UK customers only. Whilst most of the time orders which are shipped on a Next Working Day service will arrive within that time-frame, delays can occasionally occur and this is beyond our control — hence such services comes with a delivery aim, not a guarantee. If you need an order to arrive by a specified day – you must pay to upgrade to Guaranteed Next Day. Please note that in the event of carrier strikes, closures or any other situation preventing us from despatching orders, or causing the delay of deliveries — we reserve the right to ship orders via an alternative carrier from the one advertised. ***Guaranteed next day service is unavailable to the following postcodes: AB, BT, HS, IM, IV, KW, ZE, DD9–DD11, DG5–DG9, FK17–FK21, KA27–KA30, KY10, KY14–KY16, PA20–PA38, PA41–PA49, PA60–PA78, PA80, PH5–PH9, PH11–PH13, PH15–PH26, PH30–PH50, PO30–PO41, TD5, TD15, TR21–TR25
CHECK YOUR ADDRESS
We will not be held responsible for orders shipped to an incorrect address.
Your delivery address will be printed to your shipping label exactly as provided by you at Checkout. It remains your responsibility to ensure this is correct.
If you provide the wrong address which results in delivery to an incorrect location, it remains your responsibility to rectify this directly with the carrier and/or the receiver. We cannot resolve this for you.
If you provide an incorrect address which results in a ‘Return to Sender’, your order will be refunded within 10 business days of us receiving the parcel back. In this instance, any shipping charges are non-refundable.
💡 Placed an order & spotted a mistake with your shipping address?
Follow the instructions in your Order Confirmation Email immediately & we will do our best to help rectify.
DELIVERY DELAYS
Nobody likes delays, least of all us. All orders are usually despatched on time; but once a shipment enters the delivery network it is beyond our control. Need delivery by a specified day? Select the ‘Guaranteed Next Day’ service during checkout*
*UK customers only. Available Mon-Fri (terms apply – see above).
NEED HELP WITH AN EXISTING ORDER?
If you’ve not received your order and believe that something may be wrong, see here.