Returns Procedure

Should you wish to return any unopened/unused and re-saleable products to us for a refund or replacement you may do so providing it is in line with our Returns Policy. Before you proceed with a Return you must email us first, being sure to select the option ‘Arrange a return’.

We are transparent over returns and try to make the process as simple and convenient for our customers as possible, however to avoid abuse of our system we do have policies which must be followed.

Providing you have already emailed us to arrange a return you may send the return to us at the following address:

The Black Seed Oil Co.,
Little Acre
South Drove
Spalding
Lincolnshire
PE11 3BD
United Kingdom

Inside the package you must include a note with the following information:

– Your First and Last name (as used when placing the order).
– Your order number (usually begins BSOC-#, followed by some numbers). If you do not know your order number, you must provide the email address and your full shipping address as used when placing the order.
– A note of the products & quantities enclosed, and whether you require an exchange or refund
— If you require an exchange, you must state which products you require in exchange.
— Note: we can only offer an exchange if the value of the returned product(s) is more than the new product(s) that you require.

Once you have shipped your return:

We strongly recommend sending us the Tracking number for your return so we can add it to your order notes. This will help us process your return more quickly. You should send your tracking number along with your order number, by responding to our latest email correspondence.

Important things to note: 

We take no responsibility against lost or damaged items and therefore we recommend returning items to us using the original packaging including any boxes or padded envelopes, bubble wrap and/or packing peanuts, etc – being sure to remove (or thoroughly cross out) any old address labels that may be present on the packaging.

We also recommend that you use a suitable shipping service (such as a Tracked or Signed For service), making sure the service you use covers the products against loss or damage for their full value.

All returned goods remain your responsibility until we receive them back.

Returns are usually processed within 1-2 working days upon receipt, but this may take a few days longer during busy sales periods and public holidays. We therefore ask that you allow up to 5 business days.

If a full or partial refund is due, this will usually be issued within 1 business day of the return being processed.
If you are returning items for exchange, this will usually be done within 1 business day of the return being processed.

Whilst refunds & partial refunds are usually issued within 1 business day of your return being processed, please allow between 2-10 business days for funds to be released back to your original payment method by your bank of card issuer. This will vary based on your bank or card issuer and we have no control over how long your card issuer takes to process refunds.

PLEASE NOTE THAT DUE TO THE NATURE OF OUR PRODUCTS, WE ARE UNABLE TO ACCEPT THE RETURN OF ANY GOODS THAT HAVE BEEN OPENED AND/OR HAVE A BROKEN OR DAMAGED SEAL.
The only exception to this is if it falls under the terms of our Money-back Guarantee, or if we have specifically asked for the return of those goods.
Any goods returned to us which are not covered by our Money-back Guarantee and are not fit for resale will be a) returned to you at your own expense or b) disposed of.

Are Returns Free?
Please see our Returns Policy.

Further questions regarding Returns?
Please see our Returns Policy.

If you are unsure how to proceed with a return, you should ask us before shipping any goods back.