Our Returns Policy
You may return item(s) to us within 30 days of your order date and we will process a refund within 1-3 working days. All we ask is that returned items are in an unused condition, remain in their sealed packaging, and are fit for resale.
Should your return reason fall into one of the following categories, we can issue a pre-paid returns label for you to use:
- Order didn’t arrive in time (*Providing a Guaranteed Next Day Delivery service was selected during checkout).
- Faulty/Damaged upon delivery (*Must be reported to us within 48hrs of receipt of your order. Do not dispose of goods or packaging).
- Incorrect/ Missing item(s). Do not dispose of goods or packaging).
Return shipping costs will become the responsibility of the buyer under the following (but not limited to) conditions:
- Ordered in error
- Changed mind
- Ordered the wrong quantity
- Ordered the wrong strength
We in this case urge you to ensure a suitable delivery service (such as Tracked and/or Signed For) is used to return the item(s) to us. We will not accept responsibility for any items which are lost or damaged in transit.
Return reason not covered by the above? There are additional terms & conditions for undeliverable parcel returns, which you can find here.
Whatever the reason for your return – we promise to make the returns process as simple and fair as possible.
Important
You must first contact us to arrange a return.
You can find details on our returns procedure here: Returns Procedure