Our Returns Policy

Should you wish to return any products to us for a refund or replacement you may do so providing it is inline with our Returns Policy. Whilst we aim to make our Returns process as simple & convenient as possible; to avoid abuse of our system we do have a process which must be followed. Please read carefully as this policy is subject to change.

You may Return item(s) to us within 30 days of your order date (UK) or 40 days (International).
We aim to process Returns within 7 business days from receipt .

All we ask is that returned items are in an unused condition, remain in their sealed packaging, are not damaged, and are fit for resale.

Should your return reason fall into one of the following categories, we can issue you with a pre-paid returns label to use:

  • Order didn’t arrive in time (*Providing a Guaranteed Next Day Delivery service was selected during checkout).
  • Faulty/Damaged upon delivery (*Must be reported to us within 48hrs of receipt of your order. Do not dispose of goods or packaging.
  • Incorrect/ Missing item(s). Do not dispose of goods or packaging.

Return shipping costs will become the responsibility of the buyer under the following (but not limited to) conditions:

  • Ordered in error.
  • Changed mind.
  • Ordered the wrong product, quantity, or strength.

We in this case urge you to ensure a suitable delivery service (such as Tracked and/or Signed For) is used to return the item(s) to us. We will not accept responsibility for any items which are lost or damaged in transit.

Return reason not covered by the above? There are additional terms & conditions for undeliverable parcel returns, which you can find here.

Whatever the reason for your return – we promise to make the returns process as simple and fair as possible.

IMPORTANT

Before returning any goods to us, you must first submit a Returns request via our Customer Support page, being sure to select the ‘Arrange a return‘ option. Failure to do so may result in your Return being delayed or rejected.