Christmas & New Year Holidays: Closures and Last Posting Dates

*** 5:00PM 4TH JANUARY 2022: UPDATE ***

• Orders placed after 7:00PM on Thursday 30th December and before 5:30PM on Tuesday 4th January have been despatched today. Pre-orders or back-orders on out of stock products are the only exception to this; these will be despatched on the date provided to you during checkout.
• Some customers may have received a despatch confirmation email/ tracking info yesterday (Monday 3rd January). This is because we started processing orders placed over the holiday period yesterday, in preparation for despatch today.
• Some customers may not receive their despatch confirmation email until later this evening. Rest assured however if your order was due for despatch today, it will have been despatched today.
• Please note that due to a backlog in the shipping carriers network, some parcels shipped via the Tracked24 and Tracked48 services are still subject to a 1 or 2 working day delay. Royal Mail have advised us that normal service should be resumed by the end of this week.
• In regards to any orders shipped via our FREE UK Shipping option (Royal Mail 1st Class); orders shipped via this service are still subject to delays beyond the usual 1-3 working day delivery estimates. We’d recommend only using this service if you do not require your order urgently.
• The Guaranteed Next Working Day (UK) Delivery service will be reinstated as an optional shipping upgrade from Wednesday 5th January. Until this time it has been disabled since Royal Mail cannot currently Guarantee next day delivery.

And finally – as you may be aware, due to the high volume of sales throughout December, some products are currently out of stock. Namely Capsule Max Packs, Seeds, and soon to be 250ml & 500ml Bottles of Super-Strength Oil.

A full restock of Capsule Max Packs will be arriving/ready for despatch later this week. A full restock of Bottled Oil is also arriving sometime next week.

Thank you for your support over the last month and likewise, thank you for your patience.

*** 4:00PM 30TH DECEMBER 2021: UPDATE ***
Just a quick reminder with some further clarity in regards to shipping times:

• Due to our announced closures & public holidays:
  • Any orders placed before 7:00PM on Thursday 30th December will be despatched on Thursday 30th December. Pre-orders or back-orders on out of stock products are the only exception to this; these will be despatched on the date provided to you during checkout.
  • Orders placed after 7:00PM on Thursday 30th December and before 5:00PM on Tuesday 4th January are due for despatch on Tuesday 4th January.
• Whilst we will be busy preparing orders for despatch on Monday 3rd January (some customers may also receive a despatch confirmation email/Txt message with tracking information), this is a public holiday and so parcels will not be collected by our delivery partners until the morning of Tuesday 4th January.
• We are doing all we can to ensure orders are ready to leave us as soon as possible and we assure you that all orders will be despatched on time and in-line with our previously-announced shipping dates. However, we wish to remind you that delivery delays are very likely (as always at this time of the year) – and so we thank you for your patience whilst you await delivery from our chosen delivery partners.

Delivery time expectations for orders despatched on Thursday 30th December:

• The vast majority of orders shipped via Tracked24 will arrive on Friday 31st December, however given the backlog that carriers will have to deal with due to the recent holiday closures, it is possible that some may not arrive until after the New Year holidays.
• Any orders shipped via Tracked48 will likely arrive on Tuesday 3rd or Wednesday 4th January, however some may not arrive until Thursday 5th.
• Any orders shipped via our FREE UK Shipping option (Royal Mail 1st Class) are expected to arrive after the New Year holidays; so from Tuesday 4th January onwards. Please note that whilst this service offers a 1-3 working day delivery estimate, delays are expected with this service around this time of the year. If you are not prepared to wait for potentially 10 working days from despatch we strongly advise upgrading to either the Tracked48 or Tracked24 service. Tracked24 is also FREE when you spend over £25.
• The Guaranteed Next Working Day (UK) Delivery service will be reinstated as an optional shipping upgrade from Wednesday 5th January. Until this time it has been disabled since Royal Mail cannot currently Guarantee next day delivery.
• Any International orders are now expected to arrive from Wednesday 5th January onwards.

Customer support

Customer Support is still being provided via email (use the Contact form here) on working days. Please note our office closures and UK Public Holidays.
Whilst we usually aim to respond to all enquiries within 1-2 working days, over the festive period you may be waiting up to 6 working days (which excludes weekends & public holidays) for a response.
Please do not submit multiple support requests for the same issue; this will not prompt a faster response.
All support requests are dealt with in the order of which we receive them. By sending multiple requests for support, you will only delay a response. Thank you for your continued patience.

*** 10:00AM 28TH DECEMBER 2021: UPDATE ***
Just a quick reminder with some further clarity in regards to shipping times:

• Due to our announced closures & public holidays; orders placed after 5:45PM on Wednesday 22nd December and before 5PM on Wednesday 29th December are due for despatch on Wednesday 29th December.
• Whilst we will be busy preparing orders for despatch on Tuesday 28th (some customers may also receive a despatch confirmation email/Txt message with Tracking information), this is still a public holiday and so parcels will not be collected by our delivery partners until the morning of Wednesday 29th December.
• We are doing all we can to ensure orders are ready to leave us as soon as possible and we assure you that all orders will be despatched on time and in-line with our previously-announced shipping dates. However, we wish to remind you that delivery delays are very likely (as always at this time of the year) – and so we thank you for your patience whilst you await delivery from our chosen delivery partners.

Delivery time expectations for orders despatched on Wednesday 29th December:

• The vast majority of orders shipped via Tracked24 will arrive on Thursday 30th and Friday 31st December, however given the backlog that carriers will have to deal with due to the recent holiday closures, it is possible that some may not arrive until after the New Year holidays.
• We are hopeful that the majority of parcels shipped via Tracked48 will arrive on Friday 31st December, however we expect that some will not arrive until the early part of the New Year (following the Public Holidays); so from Tuesday 4th January.
• Any orders shipped via our FREE UK Shipping option (Royal Mail 1st Class) are expected to arrive after the New Year holidays; so from Tuesday 4th January onwards. Please note that whilst this service offers a 1-3 working day delivery estimate, delays are expected with this service around this time of the year. If you are not prepared to wait for potentially 10 working days from despatch we strongly advise upgrading to either the Tracked48 or Tracked24 service. Tracked24 is also FREE when you spend over £25.
• The Guaranteed Next Working Day (UK) Delivery service will be reinstated as an optional shipping upgrade from Wednesday 5th January. Until this time it has been disabled since Royal Mail cannot currently Guarantee next day delivery.
• Any International orders are now expected to arrive from Wednesday 5th January onwards.

Customer support

Customer Support is still being provided via email (use the Contact form here) on working days. Please note our office closures and UK Public Holidays.
Whilst we usually aim to respond to all enquiries within 1-2 working days, over the festive period you may be waiting up to 6 working days (which excludes weekends & public holidays) for a response.
Please do not submit multiple support requests for the same issue; this will not prompt a faster response.
All support requests are dealt with in the order of which we receive them. By sending multiple requests for support, you will only delay a response. Thank you for your continued patience.

*** 5:00PM 23RD DECEMBER 2021: UPDATE ***
Any orders placed before 5:30PM Thursday 23rd have been despatched today (Thurs 23rd).
Tracked24 parcels may arrive on 24th December, however given the 1-2 day delays that we’ve been seeing with this service in the last week, it is more probable that they will now arrive after Christmas.
Hopefully any orders shipped via Tracked48 will arrive before the New Year, but it’s possible that some may not arrive until the New Year.
Any orders shipped via our free shipping method (Royal Mail 1st Class) will most likely arrive after the New Year (if you have not already received it), although it’s possible that some may arrive before.
Any new orders placed after 5:30PM today (Thursday 23rd) will be despatched when we re-open for business on Wednesday 29th December.
More details on our holiday closures and last shipping dates can be found in our original announcement below.

Finally – we’d like to take this opportunity to sincerely thank our customers both old and new, for your continued support over the last year – it is very much appreciated.
If you’re celebrating the festivities, we’d like to wish you a very Merry Christmas and a Happy new Year.
If you’re not celebrating, we do hope you at least manage to enjoy some of the holidays and of course, we wish you all the very best for the year ahead.

*** 5:49PM 22ND DECEMBER 2021: UPDATE ***
Any orders placed before 5:45PM Wednesday 22nd have been despatched. Any orders placed after this time, up until 5PM Thursday 23rd will be despatched on Thursday 23rd. Tracked24 parcels may arrive on 24th, however it is more probable that they will arrive after Christmas.
Orders placed after 5PM on Thursday 23rd will be despatched when we re-open on Wednesday 29th December.
More details on our holiday closures and last shipping dates can be found in our original announcement below.

*** 8AM 22ND DECEMBER 2021: IMPORTANT UPDATE ***
Having spoken to Royal Mail yesterday evening regarding delays in the delivery network, they have advised that Tracked24 is facing a 1 working day delay for around 60% of parcels, and that even their ‘Guaranteed Next Day’ service has been affected by some delays.

Due to this, and since we don’t want to offer any false promises to our customers, we are temporarily suspending the ‘Guaranteed Next Day’ option until after the Christmas and New Year holidays.
We simply don’t think it’s fair to offer a ‘guaranteed’ service that Royal Mail can no longer guarantee – especially at our customers’ expense.

We have also updated our recommended Last Posting Date for Pre-Christmas Delivery to Wednesday 22nd December at 5PM. But you must select Tracked24 at checkout. This service costs just £2.95, or it is FREE when you spend over £25.

In addition to the above changes we have also cancelled this Thursday’s planned ‘late night shopping (extended cut-off until 7PM). The only reason we planned to stay open late on Thursday is because we had the ‘Guaranteed Next Day’ service available. Now that it’s had to be withdrawn (due to delays in Royal Mails network), we’ve decided to cancel late night shopping this week and it will serve no real purpose.

Any orders placed up until 5PM on Wednesday 22nd December will be despatched same day. If you choose Tracked24 at checkout, based on what we’ve heard and seen from Royal Mail, we’re 99.99% confident that your order will arrive before Christmas. Ultimately though, this is not a guarantee – we are reliant on the carrier delivering to the best of their abilities.
Any orders placed after 5PM on Wednesday and up until 5PM on Thursday 23rd December will be despatched on Thursday – however there is no guarantee that any orders (including Tracked24) will arrive prior to Christmas. They most likely will not arrive until after the holidays. Please be mindful of this if you require an order urgently.

Sorry for any inconvenience this may cause.

*** ORIGINAL ANNOUNCEMENT: AMMENDED ***

With the Christmas & New Year Holidays nearing, we want to provide some clarity regarding our closures and recommended last shipping dates.

As always around this time of the year, we strongly advise ordering in advance (and selecting a suitable shipping service at checkout) to help overcome any delays in the delivery network.

We’ve done our bit by subsidising prices on the more reliable shipping services (such as Tracked24/Tracked48) and we’ve also added an additional service (Royal Mail Guaranteed Next Day) – all we ask is that you select a suitable shipping service at checkout.

We’d also like to remind you that Royal Mail Tracked24 is FREE when you spend over £25.
Whilst this service does not guarantee next working day delivery, 99.9% of the time orders shipped via this method will arrive next working day. In the two weeks around Christmas & New Year however this service may result in a higher percentage of orders taking 2 working days to arrive.

The only way to guarantee Next Working Day Delivery is to select the optional Guaranteed next Day service at checkout (available Mon-Fri only).

Our closure dates and same-day despatch cut-off times over the festive period are as follows:

• Thurs 16th Dec – Late night shopping: Order by 7PM for same day despatch.
• Fri 17th Dec – Order by 5PM for same day despatch.
• Mon 20th Dec – Order by 5PM for same day despatch.
• Tues 21st Dec – Order by 5PM for same day despatch.
• Weds 22nd Dec – Order by 5PM for same day despatch.
• Thurs 23rd Dec – Order by 5PM for same day despatch. Sorry; Late night shopping was cancelled due to Royal Mail delays with their Guaranteed Next Day service.
• Fri 24th Dec – Closed.
• Mon 27th Dec – Closed.
• Tues 28th Dec – Closed.
• Weds 29th Dec – Order by 5PM for same day despatch.
• Thurs 30th Dec – Late night shopping: Order by 7PM for same day despatch.
• Fri 31st Dec – Closed.
• Mon 3rd Jan – Closed.
• Tues 4th Jan onwards – business as usual (order by 5PM for same day despatch.

As ever we are closed on weekends and due to closures, no orders will be despatched over the holidays.

• Any orders placed after 5PM on a Friday will be despatched on the next working day.
• Any orders placed after 5PM on Thurs 23rd December will be despatched the next working day; Weds 29th December.
• Any orders placed after 7PM on Thurs 30th December will be despatched on the next working day; Tues 4th January.

Last shipping dates for pre-Christmas/New Year Delivery.

We have published Royal Mail’s Official recommendations below, however this should be used as a guide only.

Royal Mail 1st Class is always subject to delays around this time of the year and so we’d advise sticking with Tracked24/Tracked48, or Guaranteed Next Day if your order is required more quickly.

Royal Mail’s Latest Recommended Posting Dates for Pre-Christmas delivery are as follows:
1st Class – Tues 21st December.
Tracked48 – Tues 21st December.
Tracked24 – Weds 22nd December.
Guaranteed Next Day (Special Delivery) – SERVICE SUSPENDED UNTIL THE NEW YEAR.

International orders

If you are an international customer and require delivery prior to 25th December, we’d advise you to place your order before Tuesday 14th December. Although still possible (dependant on location), any orders placed after this date may not arrive until the New Year.