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Christmas & New Year Closures 2023

This holiday season we will be taking an extended break from Tues 19th Dec – Weds 3rd Jan.
This means our last despatch date of 2023 will be Mon 18th Dec, and our next despatch date will be Thurs 4th Jan.

Please ensure you select a suitable shipping service during Checkout, and we strongly advise that you get your orders in early to help minimise delays. We’ve published some recommendations on last posting dates for pre-Christmas delivery, below.

WHEN WILL MY ORDER BE DESPATCHED?

  • In the lead-up to the holidays we will continue to despatch orders same-day, subject to our normal shipping policy.
  • Orders placed before 5pm on Mon 18th Dec will also be despatched same-day as normal.
  • Orders placed after 5pm on Mon 18th Dec will be despatched upon our return on Thurs 4th Jan.

WHEN WILL MY ORDER BE DELIVERED?

As always around UK holidays (especially Christmas & New Year), delays in the delivery network are to be expected.

If you place an order from Mon 4th Dec through until Tues 16th Jan and select the ECONOMY, STANDARD TRACKED, or PRIORITY TRACKED service, you should allow a few extra days for delivery.

For those using the PRIORITY TRACKED service (recommended for most people), delays should be kept to a minimum, since this service is prioritised by the carrier. Priority Tracked is available for just £2.95, or it is FREE when you spend over £25.

ECONOMY & STANDARD TRACKED services are likely to experience longer delays and we do not recommend these services if you require an order urgently.

Need to Guarantee that your order is delivered on a certain day? The only way to guarantee next day delivery is to select the GUARANTEED NEXT DAY service at Checkout. This is a paid upgrade and is available Mon-Fri until 5pm – for Guaranteed Next Day delivery (Tues-Sat).

OUR RECOMMENDATION FOR PRE-CHRISTMAS DELIVERY

If you’re going to be needing any products between now & mid January, we strongly urge you to get your orders in as soon as possible during the month of December.
Whilst we will continue to despatch all orders in-line with our Shipping Policy & this announcement – delays in the delivery network are inevitable, and they are also beyond our control. Please do your bit and place your orders in good time.

For most people*, so long as you order before 5pm on Monday 20th December and select the Priority shipping option (Tracked24), you should receive your order before Christmas.

But please remember — unless you upgrade to the GUARANTEED NEXT DAY service, your delivery is not guaranteed to arrive next working day, and it may be subject to delays. Please refer to our shipping policy for details on the Guaranteed Next Day service (available for UK addresses only).

*for international customers we recommend placing your order by 5pm on monday 11th december.

CHANGES TO CUSTOMER SUPPORT

If you have any queries you can still submit a support request here: Contact Us

However please note, no questions will be answered over the holiday period, and we will also have some catching up to do upon our return in January — so delays are to be expected.

We’d urge you to have a good look around our website before reaching out to us as the majority of questions that we receive are already answered. Have a question regarding an order that you’ve placed? You’ll also find some useful information in your order confirmation email (automatically sent after you place an order), and also in your order despatch email (sent after your order has been despatched).

If you cannot find the answer to your question, please submit a request and we’ll come back to you as soon as we can. We kindly ask that you refrain from sending chaser emails as this will only further delay a response.

WHAT ARE ROYAL MAIL PREDICTING?

For reference only, click here for the latest ‘last recommended posting dates’ that Royal Mail have announced. We suggest taking these with a pinch of salt!